Helpdesk Supervisor
5 months ago
**Position: Helpdesk Supervisor**
**Location: Glasgow - Head office**
**Salary: £32,000 per annum - On call 1/3 weeks (additional £165.00 for completion of on call week)**
**Benefits: Company pension scheme, 33 days holiday (including bank holidays)**
We are advertising this Helpdesk Supervisor role on behalf of our client ‘City Facilities Management’. City were established in 1985 and the company has grown to become one of the world’s largest privately held, integrated FM companies.
**Job Purpose**:
- Recruit, coach and motivate a team of Team Leaders
- Deliver effective coaching, engagement and development of leaders
- Managing a team of up to 5 Team Leaders
- Motivating and supporting the team to drive customer excellence
- Provide clear directions and guidance on day-to-day Helpdesk related enquires
- Check quality standards and inspire team to succeed
- Discover training needs and provide coaching
**Key Accountabilities**:
- Driven and passionate with a great attitude to deliver people and customer excellence
- Leading being a Supervisor in a facilities management Helpdesk
- Excellent verbal and written communication skills
- Experience of working in a face pasted environment would be an advantage
- Ability to work under pressure whilst carrying out multiple tasks
- Excellent organisation and time management
- Ability to work as part of a team and effectively manage team workload
- Administrative experience, including knowledge of Microsoft office packages
- Previous experience leading a team in contact centre/ call centre/ helpdesk
- Ability to work as part of a team and effectively manage team workload
- Working knowledge of Microsoft packages, ability to analysis and present data
Knowledge/ Skills and abilities:
- Previous experience in the FM sector.
- Managerial experience is a must with excellent people management skills.
- Must be able to work in a fast paced environment.
- Experience with office packages.
- Organizational and time management skills.
**Job Types**: Full-time, Permanent
**Salary**: Up to £32,000.00 per year
**Benefits**:
- Company pension
Schedule:
- Day shift
- Monday to Friday
- Weekend availability
Application question(s):
- Do you have Previous experience in the FM sector?
- Do you have experience as a manager or supervisor?
- Do you have experience with office packages?
Work Location: In person
Reference ID: Helpdesk Supervisor - Glasgow
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