Customer Helpdesk Operator
4 months ago
**SRS Partnership** are currently looking for several **Customer Helpdesk Operators** in **Glasgow City Centre** where you will be responsible for managing inbound calls with a high focus on response time.
We need people with strong communication skills who have previous working experience within a customer service, call centre or helpdesk environment.
**Key Responsibilities**
- Handling all incoming calls achieving set SLA’s and targets.
- Adhere to Call Quality Monitoring guidelines.
- To ensure all relevant data is obtained on each call through appropriate questioning quickly securing an understanding of the problem.
- To provide excellent customer service.
- To ensure effective written & verbal communication of all relevant information pertinent to the role.
**What we expect from you**
- Previous experience in Customer Services ideally within a Helpdesk/call centre environment.
- Driven and passionate with an excellent attitude to delivery customer excellence.
- Strong PC literacy, with experience using a telephony system.
- Strong communication skills, both written and verbal.
- Results focused who thrives in a fast paced, target driven environment.
- Effective problem-solving and decision-making skills.
- Flexible approach to working hours.
**What’s in it for you?**
- Full time permanent contracts available - **(Dayshift - 7AM to 5PM 5 over 7 days)**
- Starting Salary - £23.2k
- Staff Discount card.
- Career progression opportunities.
- Fully paid training.
- 33 days holiday.
- Hybrid working.
- On-site parking.
**Job Types**: Full-time, Permanent
**Salary**: From £23,200.00 per year
**Benefits**:
- Canteen
- Cycle to work scheme
- Employee discount
- Health & wellbeing programme
- On-site parking
- Store discount
- Work from home
Schedule:
- Monday to Friday
- Weekend availability
Ability to commute/relocate:
- Glasgow, G5: reliably commute or plan to relocate before starting work (required)
**Experience**:
- Customer service: 1 year (required)
Work Location: In person
Reference ID: DMCK - 01 - CSA
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