Helpdesk Operator

2 weeks ago


Glasgow, United Kingdom Anderson Knight Full time

Anderson Knight is recruiting for Part-time Helpdesk Coordinators on a back shift rotation for a well-established company based in Glasgow.

Our role involves coordinating with team members, engineers, contractors, and stakeholders to facilitate the efficient handling of tasks and incidents reported to the helpdesk.

**Shift Pattern on rotation (21 hours per week, usually 3 days per week)**:
Weekdays: 3pm - 10pm

Weekends: 7am-5pm, 3pm - 10pm

**Main Duties and Responsibilities**:

- Responding to incoming calls from customers, contractors, and engineers.
- Initiating outbound calls to our customers, contractors, and engineers.
- Handling reactive callouts for customers.
- Recording jobs and incidents for customers.
- Escalating incidents as necessary.
- Configuring systems.
- Communicating effectively and confidently.

**Key Attributes and Skills**:

- Previous Helpdesk Experience is essential.
- Exceptional verbal and written communication abilities.
- Precision and keen attention to detail is indispensable.
- Proficiency in multitasking.
- Essential high level of computer literacy.

**Company benefits**:

- 33 days (6.6weeks) paid holiday for a full-time contract.
- Free on-site parking
- Subsidised canteen facilities & vending machines
- Pension scheme - up to 5% matched contribution
- Company-funded Healthshield cash plan.
- Discounts and cashback at hundreds of supermarkets and retailers, such as Apple, Costco, Currys, IKEA, Argos, and more

If you are ready to embrace this excellent opportunity, please forward your CV with confidence.

**Job Types**: Part-time, Permanent

Pay: £11.90 per hour

**Benefits**:

- Company pension

Work Location: In person

Reference ID: NM01


  • Helpdesk Operative

    1 week ago


    Glasgow, United Kingdom Pertemps Network Group Full time

    **Helpdesk Operative**: - 2321021681 Applicants **£23,000 - £23,200 Per Annum** - Full Time**Permanent** **Glasgow, Glasgow City** **Customer Service And Call Centre** **Job Description**: **Helpdesk Operative** Pertemps are currently working with a leading Glasgow based company who are looking to add to their Helpdesk team. You must be available to...


  • Glasgow, United Kingdom OCS Full time

    **Would you be interested to join a leading facilities management company with a reputation for excellence?** OCS is currently recruiting for a Head of Helpdesk Operations to join our passionate and driven team! **Reference: /KC/16-05/1166/7** **Job Title: Head of Customer Operations - Technical Services** **Contract: Permanent, Full-Time** **Location:...

  • Helpdesk Operator

    4 weeks ago


    Glasgow, United Kingdom Perfect Career Full time

    **Helpdesk Operator** **Salary**: £20,500 per annum **Location**:Hybrid (Home / Glasgow Head Office, Caledonia House, Lawmoor Street, G5 0US) **Contract type**: Permanent **Full time**: 37.5 hours per week. Working 5 over 7 days. **Why join City?** We pride ourselves on our culture, our people, and our customers. We live by our company values: show...

  • Helpdesk Operative

    2 weeks ago


    Glasgow, Glasgow City, United Kingdom Pertemps Full time

    Helpdesk OperativePertemps are currently working with a leading Glasgow based company who are looking to add to their Helpdesk team. You must be available to interview quickly and if successful start this permanent role ASAP. Salary for this position is £23,200 + excellent benefits. Ideally you will have previous experience in retail and have finished...

  • Helpdesk Operative

    4 weeks ago


    Glasgow, Glasgow City, United Kingdom Pertemps Full time

    Helpdesk OperativePertemps are currently working with a leading Glasgow based company who are looking to add to their Helpdesk team. You must be available to interview quickly and if successful start this permanent role ASAP. Salary for this position is £23,200 + excellent benefits. Ideally you will have previous experience in retail and have finished...

  • Helpdesk Operative

    4 weeks ago


    Glasgow, Glasgow City, United Kingdom Pertemps Full time

    Helpdesk OperativePertemps are currently working with a leading Glasgow based company who are looking to add to their Helpdesk team. You must be available to interview quickly and if successful start this permanent role ASAP.  Salary for this position is £23,200 + excellent benefits.  Ideally you will have previous experience in retail and have finished...


  • Glasgow, Glasgow City, United Kingdom Atalian Servest Full time

    Job Reference: /KC/02-03/806/3Job Title: Helpdesk Operations ManagerLocation: Glasgow - _Applicants must have the right to work in the UK_Salary: CompetitiveContract: PermanentHours per week: Monday to Friday - 40 hours per weekBusiness OverviewThe Atalian Servest workforce is made up of 30,000 passionate, responsive, and knowledgeable colleagues, all of...

  • Helpdesk Operative

    1 week ago


    Glasgow, United Kingdom Virtual FM Limited Full time

    This job description sets out the key responsibilities and duties for the role of Helpdesk Operative (Facilities Management). The duties and responsibilities are meant to provide guidance as to the nature and scope of the role. They are however not meant to be prescriptive. Additional extra or supplemental duties may be required to facilitate the needs of...

  • Helpdesk Operative

    3 weeks ago


    Glasgow, United Kingdom Virtual FM Limited Full time

    This job description sets out the key responsibilities and duties for the role of Helpdesk Operative (Facilities Management). The duties and responsibilities are meant to provide guidance as to the nature and scope of the role. They are however not meant to be prescriptive. Additional extra or supplemental duties may be required to facilitate the needs of...

  • Helpdesk Operative

    4 weeks ago


    Glasgow, United Kingdom Virtual FM Limited Full time

    This job description sets out the key responsibilities and duties for the role of Helpdesk Operative (Facilities Management). The duties and responsibilities are meant to provide guidance as to the nature and scope of the role. They are however not meant to be prescriptive. Additional extra or supplemental duties may be required to facilitate the needs of...


  • Glasgow, United Kingdom Group SRS Full time

    **SRS Partnership** are currently looking for several **Customer Helpdesk Operators** in **Glasgow City Centre** where you will be responsible for managing inbound calls with a high focus on response time. We need people with strong communication skills who have previous working experience within a customer service, call centre or helpdesk...

  • Helpdesk Operator

    4 weeks ago


    Glasgow, United Kingdom Anderson Knight Full time

    Anderson Knight is recruiting for a Helpdesk Operator for a well-established and evolving company based in Glasgow. Typically, you will be office-based working on a shift rotation, working 1 weekend in every 4. **Week 1**: Monday, Tuesday: OFF Wednesday, Thursday: 10am - 8pm, Friday: 8am - 2:30pm Saturday & Sunday: OFF **Week 2**: Monday to Friday: 8am -...

  • Helpdesk Supervisor

    3 weeks ago


    Glasgow, United Kingdom Anderson Knight Full time

    Anderson Knight is looking for a Helpdesk Supervisor for one of our clients based in Glasgow City Centre on a full-time permanent basis. Key Responsibilities: Team Leadership and Development: - Recruit, coach, and motivate a team of Team Leaders. - Deliver effective coaching, engagement, and development opportunities for leaders. - Manage a team of up to 5...

  • Helpdesk Operator

    7 days ago


    Glasgow, United Kingdom Anderson Knight Full time

    Anderson Knight is recruiting for a Helpdesk Operator for a well-established and evolving company based in Glasgow. Typically, you will be office-based working on a shift rotation, working 1 weekend in every 4. **Week 1**: Monday, Tuesday: OFF Wednesday, Thursday: 10am - 8pm, Friday: 8am - 2:30pm Saturday & Sunday: OFF **Week 2**: Monday to Friday: 8am -...


  • Glasgow, United Kingdom First Military Recruitment Full time

    **JA1210 - Helpdesk Administrator** **Location - Rutherglen** **Type - Permanent - 37.5 hours Monday - Friday** **Salary - £Competitive** **Overview**: We are currently recruiting for a Helpdesk Administrator to provide efficient helpdesk, administrative and operational support and to ensure the smooth running of the facilities contracts within our...


  • Glasgow, United Kingdom City Facilities Management Full time

    Helpdesk Operator Why join City? We pride ourselves on our culture, our people, and our customers. We live by our company values: show you care, make it happen, be your best, strive to improve and one City. We are a passionate and driven team, and by joining City, you become part of the UK's largest, privately owned facilities management company. Our...


  • Glasgow, United Kingdom City Facilities Management Full time

    Helpdesk OperatorWhy join City?We pride ourselves on our culture, our people, and our customers. We live by our company values: show you care, make it happen, be your best, strive to improve and one City.We are a passionate and driven team, and by joining City, you become part of the UK's largest, privately owned facilities management company.Our people are...

  • Helpdesk Operator

    4 weeks ago


    Glasgow, United Kingdom Anderson Knight Full time

    Anderson Knight is recruiting for a Helpdesk Operator for a well-established company based in Glasgow. The position requires handling both incoming and outgoing phone calls. It entails collaborating with co-workers, engineers, and contractors to ensure efficient management of tasks such as data entry for purchase orders, processing contractor quotes, and...

  • Helpdesk Supervisor

    5 days ago


    Glasgow, United Kingdom Anderson Knight Full time

    Anderson Knight is recruiting for Helpdesk Supervisor on a 12 Month FTC for a well-established company based in Glasgow. The role is to efficiently oversee Helpdesk Team Leaders and assist them in managing teams and KPIs. Providing timely and effective management information. Also, to act as a deputy and offer support to the Contact Centre...


  • Glasgow, United Kingdom City Facilities Management Holdings Ltd Full time

    Helpdesk - OOHs Operator Salary £11.90 per hour Location Glasgow Head Office Shift Pattern Backshift Hours per day This is a Permanent, Part Time vacancy that will close in 2 months at 23:59 BST. The Vacancy Helpdesk Operator  Why join City?  We pride ourselves on our culture, our people, and our customers. We live by our company...