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Helpdesk Administrator

3 months ago

Glasgow, United Kingdom First Military Recruitment Full time

**JA1210 - Helpdesk Administrator**

**Location - Rutherglen**

**Type - Permanent - 37.5 hours Monday - Friday**

**Salary - £Competitive**

**Overview**:
We are currently recruiting for a Helpdesk Administrator to provide efficient helpdesk, administrative and operational support and to ensure the smooth running of the facilities contracts within our client’s business.

**Aims and Objectives**:

- Create a proactive, professional service for all our client stakeholders.
- Practice and always deliver streamlined helpdesk & business processes.
- Collaborate with all internal departments / stakeholders to deliver a first-class service.

**Key Responsibilities**:

- Log all calls received and prioritise in a predetermined category as defined within the Help Desk Operating Procedures
- Log, schedule and programme all Pre Planned Maintenance tasks on behalf of the facilities contracts.
- Issue, receive and enter maintenance information into concept Evolution or similar computerised PPM package.
- Provide a single point of contact for customers, technical staff, support staff and management, receiving calls on the Help Desk
- Be proactive in your approach and follow-up of work orders and updating information onto database.
- Manage purchase ordering system and issuing of subcontractor workload.
- Manage the checking, processing, and querying (if necessary) of all service provider and supplier invoices related to your contracts quickly and efficiently.
- Provide typing and administration support as required.
- Provide telephone support and answer calls within our 8 x 8 software system.
- Research, prepare and draft documentation. E.g. Quotations, Contractor Reports.
- Operate a computer-based records management system e.g., Concept Evolution.
- Undertake day to day administration in association with the Help Desk Facility and as directed by the Helpdesk Supervisor.
- Assist in undertaking office duties, having a clear understanding of our contractual obligations to ensure these are fulfilled.
- Act as a central source of information dealing directly with customer queries in a professional and courteous manner.
- Undertake and follow-up actions needed to resolve situational circumstances for which you have been pre-authorised to undertake.
- Assist in the compilation of various reports, communicating with engineers and service providers daily.
- Assist in the accurate completion of worksheets and information to be electronically and manually updated.

**Skills & Experience**:
**Essential**
- GCSE (Or 'O' Level Equivalent) passes in Maths and English or recognised equivalent.
- Experience in a similar role with a background in Facilities Management helpdesk and or administration.

**Desirable**
- NVQ Level 1-2 (Administration 4396) or recognised equivalent
- 'A' Level passes or recognised equivalent
- Experience with computerised PPM system and procedures (Concept Evolution)

**Job Type**: Permanent

**Benefits**:

- Life insurance

Schedule:

- Day shift
- No weekends

Ability to commute/relocate:

- Glasgow, G73 1DF: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

Work Location: In person

Reference ID: JA1210