Helpdesk Operator

6 months ago


Glasgow, United Kingdom Anderson Knight Full time

Anderson Knight is recruiting for a Helpdesk Operator for a well-established and evolving company based in Glasgow.

Typically, you will be office-based working on a shift rotation, working 1 weekend in every 4.

**Week 1**:
Monday, Tuesday: OFF Wednesday, Thursday: 10am - 8pm, Friday: 8am - 2:30pm Saturday & Sunday: OFF

**Week 2**:
Monday to Friday: 8am - 4pm, Saturday & Sunday: OFF

**Week 3**:
Monday to Thursday: 8am - 4pm, Friday, Saturday & Sunday: OFF

**Week 4**:
Monday, Tuesday: 10am - 8pm, Wednesday & Thursday: OFF, Friday: 12pm - 8pm Saturday, Sunday: 8am - 8pm

**Main duties and responsibilities are**:

- Can confidently manage incoming calls and queries.
- Ensure calls and queries are directed to the appropriate people and/or department.
- Manage any escalations received and escalate as per appropriate process.
- Assist with ADHOC administration where required.

**Key attributes and skills**:

- Extensive administration knowledge on Excel and Microsoft packages.
- Customer service experience.
- Ability to work as part of a team.
- Able to juggle multiple tasks and remain calm under pressure.
- Experience in the service industry is preferred but not essential.

Pay: £22,775.70 per year

**Benefits**:

- On-site parking

Schedule:

- Weekend availability

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person

Reference ID: NM01


  • Helpdesk Operative

    6 months ago


    Glasgow, United Kingdom Pertemps Network Group Full time

    **Helpdesk Operative**: - 2321021681 Applicants **£23,000 - £23,200 Per Annum** - Full Time**Permanent** **Glasgow, Glasgow City** **Customer Service And Call Centre** **Job Description**: **Helpdesk Operative** Pertemps are currently working with a leading Glasgow based company who are looking to add to their Helpdesk team. You must be available to...


  • Glasgow, United Kingdom OCS Full time

    **Would you be interested to join a leading facilities management company with a reputation for excellence?** OCS is currently recruiting for a Head of Helpdesk Operations to join our passionate and driven team! **Reference: /KC/16-05/1166/7** **Job Title: Head of Customer Operations - Technical Services** **Contract: Permanent, Full-Time** **Location:...

  • Helpdesk Operative

    6 months ago


    Glasgow, United Kingdom Virtual FM Limited Full time

    This job description sets out the key responsibilities and duties for the role of Helpdesk Operative (Facilities Management). The duties and responsibilities are meant to provide guidance as to the nature and scope of the role. They are however not meant to be prescriptive. Additional extra or supplemental duties may be required to facilitate the needs of...

  • Helpdesk Operative

    6 months ago


    Glasgow, United Kingdom Virtual FM Limited Full time

    This job description sets out the key responsibilities and duties for the role of Helpdesk Operative (Facilities Management). The duties and responsibilities are meant to provide guidance as to the nature and scope of the role. They are however not meant to be prescriptive. Additional extra or supplemental duties may be required to facilitate the needs of...

  • Helpdesk Operative

    6 months ago


    Glasgow, United Kingdom Virtual FM Limited Full time

    This job description sets out the key responsibilities and duties for the role of Helpdesk Operative (Facilities Management). The duties and responsibilities are meant to provide guidance as to the nature and scope of the role. They are however not meant to be prescriptive. Additional extra or supplemental duties may be required to facilitate the needs of...


  • Glasgow, United Kingdom Group SRS Full time

    **SRS Partnership** are currently looking for several **Customer Helpdesk Operators** in **Glasgow City Centre** where you will be responsible for managing inbound calls with a high focus on response time. We need people with strong communication skills who have previous working experience within a customer service, call centre or helpdesk...

  • Helpdesk Supervisor

    6 months ago


    Glasgow, United Kingdom Anderson Knight Full time

    Anderson Knight is looking for a Helpdesk Supervisor for one of our clients based in Glasgow City Centre on a full-time permanent basis. Key Responsibilities: Team Leadership and Development: - Recruit, coach, and motivate a team of Team Leaders. - Deliver effective coaching, engagement, and development opportunities for leaders. - Manage a team of up to 5...

  • Helpdesk Operator

    6 months ago


    Glasgow, United Kingdom Anderson Knight Full time

    Anderson Knight is recruiting for a Helpdesk Operator for a well-established and evolving company based in Glasgow. Typically, you will be office-based working on a shift rotation, working 1 weekend in every 4. **Week 1**: Monday, Tuesday: OFF Wednesday, Thursday: 10am - 8pm, Friday: 8am - 2:30pm Saturday & Sunday: OFF **Week 2**: Monday to Friday: 8am -...


  • Glasgow, United Kingdom Pointer Ltd Full time

    About Pointer LtdPointer Ltd is a specialist electronic security and fire detection integrator with a strong track record of delivering excellence to its customers. Founded on the values of trust, respect, empowerment, engagement, and customer focus, the company has grown to employ over 160 colleagues across the UK, with annual revenues of £17,000,000.Our...

  • Helpdesk Supervisor

    5 months ago


    Glasgow, United Kingdom Anderson Knight Full time

    Anderson Knight is recruiting for Helpdesk Supervisor on a 12 Month FTC for a well-established company based in Glasgow. The role is to efficiently oversee Helpdesk Team Leaders and assist them in managing teams and KPIs. Providing timely and effective management information. Also, to act as a deputy and offer support to the Contact Centre...

  • Helpdesk Trainer

    6 months ago


    Glasgow, United Kingdom OCS Full time

    **Job Reference: /AP/22-03/1119/15** **Job Title: Helpdesk Trainer** **Location: Glasgow** **Salary: Competitive** **Hours per week: Monday to Friday - 08:00 - 16:30 - 38.5 hours per week** **Business Overview** Atalian Servest and OCS have merged to create a new organisation, the OCS Group UK & Ireland. We are a leading facilities management company...

  • Helpdesk Operator

    6 months ago


    Glasgow, United Kingdom Anderson Knight Full time

    Anderson Knight is recruiting for a Helpdesk Operator for a well-established company based in Glasgow. The position requires handling both incoming and outgoing phone calls. It entails collaborating with co-workers, engineers, and contractors to ensure efficient management of tasks such as data entry for purchase orders, processing contractor quotes, and...

  • Helpdesk Advisor

    4 days ago


    Glasgow, United Kingdom Brook Street Full time

    Brook Street are currently working with our esteemed client to recruit for a Helpdesk Assistant based in Glasgow. This is a part time opportunity, requiring successful applicants to work Wednesday, Thursday and Friday each week to support the team by offering an excellent level of service to their customers and stakeholders. This role is working as a part...

  • Helpdesk Advisor

    6 days ago


    Glasgow, United Kingdom CV-Library Full time

    Brook Street are currently working with our esteemed client to recruit for a Helpdesk Assistant based in Glasgow. This is a part time opportunity, requiring successful applicants to work Wednesday, Thursday and Friday each week to support the team by offering an excellent level of service to their customers and stakeholders. This role is working as a part...

  • Helpdesk Advisor

    4 days ago


    Glasgow, United Kingdom Brook Street Nmr Full time

    Brook Street are currently working with our esteemed client to recruit for a Helpdesk Assistant based in Glasgow.This is a part time opportunity, requiring successful applicants to work Wednesday, Thursday and Friday each week to support the team by offering an excellent level of service to their customers and stakeholders.This role is working as a part of...

  • Helpdesk Administrator

    6 months ago


    Glasgow, United Kingdom OCS Full time

    **Job Reference: TS/PT/09-02/1065/1** **Job Title: Helpdesk Administrator** **Location: Office Based** **Location: Glasgow** **Salary: Competitive** **Hours per week: Monday, Tuesday, Wednesday, Thursday, Friday, Variable Shift Rota - 07:00 - 17:00, 09:00 - 19:00 - 38 hours per week** **Business Overview** Atalian Servest and OCS have merged to create...

  • Helpdesk Administrator

    6 months ago


    Glasgow, United Kingdom OCS Full time

    **Job Reference: TS/JB/23-02/1086/4** **Job Title: Helpdesk Administrator** **Location: Office Based** **Location: Glasgow** **Salary: Competitive** **Hours per week: Thursday & Friday 08:00 - 16:30, Saturday 13:00 - 19:00** **Business Overview** Atalian Servest and OCS have merged to create a new organisation, the OCS Group UK & Ireland. We are a...

  • Helpdesk Administrator

    6 months ago


    Glasgow, United Kingdom Atalian Servest Full time

    **Job Reference: TS/KG/13-11/1014/2** **Job Title: Helpdesk Administrator** **Location: Office Based** **Location: Glasgow** **Salary: £23200** **Hours per week: Monday, Tuesday, Wednesday, Thursday, Friday, Variable Shift Rota - 07:00 - 17:00, 09:00 - 19:00 - 38 hours per week** **Business Overview** Atalian Servest and OCS have merged to create a...

  • Helpdesk Administrator

    6 months ago


    Glasgow, United Kingdom OCS Full time

    **Job Reference: TS/PT/25-04/1150** **Job Title: Helpdesk Administrator** **Location: Office Based** **Location: Glasgow** **Salary: £12026.67** **Hours per week: Sunday 13:00 - 19:00, Monday & Tuesday 08:00 - 16:30 - 21 hours per week** **Business Overview** Atalian Servest and OCS have merged to create a new organisation, the OCS Group UK &...

  • Helpdesk Administrator

    6 months ago


    Glasgow, United Kingdom OCS Full time

    **Job Reference: TS/SW/13-03/1105** **Job Title: Helpdesk Administrator (Weekend Out of Hours - Saturday/Sunday)** **Location: Office Based** **Location: Glasgow** **Salary: Competitive** **Hours per week: Saturday, Sunday - 07:00 - 19:00 - 22 hours per week** **Business Overview** Atalian Servest and OCS have merged to create a new organisation, the...