Helpdesk Operator
6 months ago
Anderson Knight is recruiting for a Helpdesk Operator for a well-established and evolving company based in Glasgow.
Typically, you will be office-based working on a shift rotation, working 1 weekend in every 4.
**Week 1**:
Monday, Tuesday: OFF Wednesday, Thursday: 10am - 8pm, Friday: 8am - 2:30pm Saturday & Sunday: OFF
**Week 2**:
Monday to Friday: 8am - 4pm, Saturday & Sunday: OFF
**Week 3**:
Monday to Thursday: 8am - 4pm, Friday, Saturday & Sunday: OFF
**Week 4**:
Monday, Tuesday: 10am - 8pm, Wednesday & Thursday: OFF, Friday: 12pm - 8pm Saturday, Sunday: 8am - 8pm
**Main duties and responsibilities are**:
- Can confidently manage incoming calls and queries.
- Ensure calls and queries are directed to the appropriate people and/or department.
- Manage any escalations received and escalate as per appropriate process.
- Assist with ADHOC administration where required.
**Key attributes and skills**:
- Extensive administration knowledge on Excel and Microsoft packages.
- Customer service experience.
- Ability to work as part of a team.
- Able to juggle multiple tasks and remain calm under pressure.
- Experience in the service industry is preferred but not essential.
**Job Types**: Full-time, Permanent
Pay: £22,775.70 per year
**Benefits**:
- Company pension
Work Location: In person
Reference ID: NM01
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