Helpdesk Operator

6 months ago


Glasgow, United Kingdom Anderson Knight Full time

Anderson Knight is recruiting for a Helpdesk Operator for a well-established and evolving company based in Glasgow.

Typically, you will be office-based working on a shift rotation, working 1 weekend in every 4.

**Week 1**:
Monday, Tuesday: OFF Wednesday, Thursday: 10am - 8pm, Friday: 8am - 2:30pm Saturday & Sunday: OFF

**Week 2**:
Monday to Friday: 8am - 4pm, Saturday & Sunday: OFF

**Week 3**:
Monday to Thursday: 8am - 4pm, Friday, Saturday & Sunday: OFF

**Week 4**:
Monday, Tuesday: 10am - 8pm, Wednesday & Thursday: OFF, Friday: 12pm - 8pm Saturday, Sunday: 8am - 8pm

**Main duties and responsibilities are**:

- Can confidently manage incoming calls and queries.
- Ensure calls and queries are directed to the appropriate people and/or department.
- Manage any escalations received and escalate as per appropriate process.
- Assist with ADHOC administration where required.

**Key attributes and skills**:

- Extensive administration knowledge on Excel and Microsoft packages.
- Customer service experience.
- Ability to work as part of a team.
- Able to juggle multiple tasks and remain calm under pressure.
- Experience in the service industry is preferred but not essential.

**Job Types**: Full-time, Permanent

Pay: £22,775.70 per year

**Benefits**:

- Company pension

Work Location: In person

Reference ID: NM01


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