Helpdesk Administrator

3 months ago

Glasgow, United Kingdom OCS Full time

**Job Reference: TS/SW/16-02/1071**

**Job Title: Helpdesk Administrator**

**Location: Office Based**

**Location: Glasgow**

**Salary: Competitive**

**Hours per week: Wednesday, Thursday, Friday, Saturday, Variable Shift Rota - 19:00 - 07:00 (Shift Pattern is Wednesday/Thursday/Friday and every second Saturday**)

**Business Overview**

Atalian Servest and OCS have merged to create a new organisation, the OCS Group UK & Ireland. We are a leading facilities management company providing a range of both standalone and integrated services including cleaning, catering, security, technical services, energy management and compliance, front of house, landscaping, logistics, waste management and pest control services. The company has a turnover of £1.5bn and operates across the UK and Ireland with 50,000 colleagues delivering innovative award-winning services to the private and public sectors and supporting the local communities in which it operates.

**Role Overview**

We are currently recruiting for a Helpdesk Administrator to join our passionate and driven team based at our Glasgow Office

**Benefits**
- Informal hybrid/flexible working arrangements
- 25 days holiday + bank holidays
- Free fruit in our offices
- Wide range of retail discounts
- Regular social and charity events are held in our offices
- Get involved in charity events in the local community

**Wellbeing**
- Discounted gym membership
- Eye test £25 voucher and up to £100 towards glasses
- Join our Cycle to Work scheme via salary sacrifice
- Access to “CHROMA”, our internal colleague-led diversity and inclusion community - join a committee or take part in our D&I initiatives and events
- Access to internal Mental Health First Aiders

**Career development and recognition**
- Immediate access to “Opportunity” our internal Learning and Development platform
- Required professional membership fees paid for
- Opportunity to win monthly Atalian Servest Superstar Awards
- Long service awards

**Key Responsibilities**:

- Raising and closing jobs for reactive and system work orders, booking in reactive and PPM tasks.
- Working in conjunction with Managers and Coordinators to ensure seamless management of the contract.
- Helpdesk cover to meet clients’ needs.
- Filing, scanning, and tracking paperwork.
- Providing Administrative support to the Helpdesk Team.

**About You**:

- **_ Applicants must have the right to work in the UK_**:

- Strong Customer service skills.
- Proven administration experience
- Experience working with the CAFM system is advantageous.
- Knowledge of Microsoft Office packages.
- Exceptional telephone manner.

**How to apply**

If you are interested to join a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply

Alternatively, if you know someone whom you feel would be a good fit for this vacancy, click the link below to refer them and you could win up to £500 (T&Cs apply)

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