Ooh Helpdesk Administrator

4 months ago

Glasgow, United Kingdom Atalian Servest Full time

**Job Reference: /JO/14-08/934/27**

**Job Title: OOH Helpdesk Administrator**

**Location: Glasgow**

**Salary: Competitive**

**Contract: Permanent**

**Hours per week: Saturday and Sunday - 07:00 - 19:00 - 12 hours per week**

**Business Overview**

Atalian Servest and OCS have merged to create a new organisation, the OCS Group UK & Ireland. We are a leading facilities management company providing a range of both standalone and integrated services including cleaning, catering, security, technical services, energy management and compliance, front of house, landscaping, logistics, waste management and pest control services. The company has a turnover of £1.5bn and operates across the UK and Ireland with 50,000 colleagues delivering innovative award-winning services to the private and public sectors and supporting the local communities in which it operates.

Our Technical Services division specialises in building services, delivering maintenance, repairs, and installations to ensure client properties are always safe, productive, and compliant.

**Role Overview**

We are currently recruiting for an Administrator to join our passionate and driven Technical Services team based at our office in Glasgow

**Benefits**
- Informal hybrid/flexible working arrangements
- 25 days holiday + bank holidays
- Free fruit in our offices
- Wide range of retail discounts
- Regular social and charity events are held in our offices
- Get involved in charity events in the local community

**Wellbeing**
- Discounted gym membership
- Eye test £25 voucher and up to £100 towards glasses
- Join our Cycle to Work scheme via salary sacrifice
- Access to “CHROMA”, our internal colleague-led diversity and inclusion community - join a committee or take part in our D&I initiatives and events
- Access to internal Mental Health First Aiders

**Career development and recognition**
- Immediate access to “Opportunity” our internal Learning and Development platform
- Required professional membership fees paid for
- Opportunity to win monthly Atalian Servest Superstar Awards
- Long service awards

**Key Responsibilities**:

- Raising purchase orders to sub-contractors for reactive works and maintenance contracts.
- Attend and take part in subcontractor performance meetings to discuss performance.
- First point of contact for customer.
- Raising jobs for reactive and corrective action work orders.
- Closing off jobs for engineers where required.
- Booking in reactive and PPMs with clients for sub-contractor.
- Assisting with system closures.
- Effective management of sub-contractors and obtaining updates.
- Assisting in keeping work-in-progress levels on contracts to a minimum by ensuring timely completion of jobs.
- Providing weekly reports on jobs logged/completed / outstanding.
- Updating and recording statutory compliance documentation for all contracted buildings.
- Reviewing and approving supplier invoices for subcontracted works and querying costs where required.
- Maintaining register of engineer overtime and holidays.
- Keep management system updated with service records and put them in the client portal once checked and actions are complete.
- Build relationships and collaborate with internal field engineering, helpdesk, management and central teams.
- Support in improving engineer documentation and escalate repeating performance issues to their line manager.
- Liaise with all internal and external teams in order to provide excellent customer service.
- Support internal and external audit teams in evidencing work completed and ensure the safe delivery of future works and complete desktop audits periodically.

**About You**:

- **_ Applicants must have the right to work in the UK_**:

- Raising purchase orders to sub-contractors for reactive works and maintenance contracts.
- Attend and take part in subcontractor performance meetings to discuss performance.
- First point of contact for customer.
- Raising jobs for reactive and corrective action work orders.
- Closing off jobs for engineers where required.
- Booking in reactive and PPMs with clients for sub-contractor.
- Assisting with system closures.
- Effective management of sub-contractors and obtaining updates.
- Assisting in keeping work-in-progress levels on contracts to a minimum by ensuring timely completion of jobs.
- Providing weekly reports on jobs logged/completed / outstanding.
- Updating and recording statutory compliance documentation for all contracted buildings.
- Reviewing and approving supplier invoices for subcontracted works and querying costs where required.
- Maintaining register of engineer overtime and holidays.
- Keep management system updated with service records and put them in the client portal once checked and actions are complete.
- Build relationships and collaborate with internal field engineering, helpdesk, management and central teams.
- Support in improving engineer documentation and escalate repeating performance issues to their line manager

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