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Helpdesk Coordinator

2 months ago

Glasgow, Glasgow City, United Kingdom OCS Full time

Job Reference: TS/AK/27-09/1308

Job Title: OOH Helpdesk Coordinator

Location: Office BasedLocation: Glasgow

Hours per week: Saturday, Sunday - 07:00 - 19:00 - 22 hours per week

Business Overview

OCS UK & Ireland is a leading facilities management company with a turnover of £1.7bn and 50,000+ colleagues. We deliver innovative, award-winning services including Cleaning, Catering, Security, Technical Services, Energy Management and compliance, front of house, landscaping, logistics, waste management and pest control services to the public and private sectors and our mission is to make people and places the best that they can be.

Role Overview

We are currently recruiting for an OOH Helpdesk Coordinator to join our passionate and driven team based at our Glasgow office.

Key Responsibilities:

  • To be the principal point of contact for customer enquiries, incoming calls, and new work requests on our CAFM Concept System.
  • Acting as the first point of contact for the engineering workforce and sub-contractors.
  • Providing timely and effective support to customers and internal stakeholders.
  • Managing and resolving customer complaints and issues in a professional and courteous manner.
  • Collaborating with other teams to ensure seamless service delivery.

Benefits

  • 13.5 days holiday
  • Free fruit in our offices
  • Employee Referral Scheme (if you refer a successful candidate to one of our vacancies)
  • Wide range of retail discounts
  • Regular social and charity events held in our offices
  • Get involved in charity events in the local community