Helpdesk Resource Coordinator

3 weeks ago

Glasgow, Glasgow City, United Kingdom March Careers Full time

We are March, the UK's leading provider of critical engineering services. Our expertise as a multi-disciplinary engineering partner across infrastructure, process, and digital services has led to long-term partnerships with leading organisations in everything from food and drink to high-security industries such as defence, aerospace, and nuclear.

We are seeking a Helpdesk Resource Coordinator to assist our established team with call handling, resource planning, and compliance monitoring duties across our various client premises within the Facilities Services division.

Key Responsibilities

  • Accurately and efficiently log all reactive jobs via telephone and email
  • Proactively monitor and chase work order progressions to completion within the required SLA
  • Respond to client queries and provide timely updates on job progressions
  • Utilise internal reports to drive performance and meet contractual KPIs
  • Generate purchase orders for materials and subcontractor requirements
  • Plan, schedule, and assign Planned Preventative Maintenance (PPM) and reactive work orders to mobile engineers within a specific geographical area
  • Ensure all PPM and reactive work orders are scheduled efficiently, minimising travel time
  • Ensure all PPMs are completed within the appropriate timescales
  • Liaise with mobile engineers and contract managers to ensure efficient progress

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