Call Centre Agent

7 months ago

Glasgow, United Kingdom Perfect Career Full time

**Position: Call Centre Agent (backshift)**

**Salary: £23,200 per annum**

**Location: Glasgow**

**Hours: Full Time**

**Hours of work: Shifts are between 12:00pm - 10:00pm**

We are advertising this Call Centre Agent role on behalf of our client ‘City Facilities Management’. City FM was established in 1985 and the company has grown to become one of the world’s largest privately held, integrated FM companies.

**Job Purpose**
- Handling inbound and outbound calls, and logging jobs in a fast-paced environment 
- Co-ordinating contractors and City Technicians to ensure they attend to our City standards 
- Working in partnership with customers to achieve results  
- End-to-end job management  
- Working as part of a team to drive customer excellence     

**Key Accountabilities**:

- Driven and passionate with a great attitude to deliver customer excellence  
- Helpdesk experience in facilities management  
- Excellent verbal and written communication skills 
- Accuracy and attention to detail 
- Ability to work as part of a team and effectively manage own workload  
- Administrative experience, including knowledge of Microsoft office packages 
- Previous contact centre/call centre/helpdesk experience 

**Job Types**: Full-time, Permanent

**Salary**: Up to £23,200.00 per year

Schedule:

- Monday to Friday

Application question(s):

- Do you have previous experience in a call centre?
- Do you have helpdesk experience in Facilities management?
- Do you have administrative experience?

Work Location: In person

Reference ID: Call Centre Agent (backshift) - Glasgow

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