Lead Technical Support Specialist

3 weeks ago

Leeds, Leeds, United Kingdom ALLEGIANCE TECHNOLOGY LTD Full time £25,000 - £40,000
Position Overview

As a Lead Technical Support Specialist at ALLEGIANCE TECHNOLOGY LTD, you will play a crucial role in delivering exceptional IT support services to our diverse clientele. This position is ideal for individuals who thrive in a dynamic environment and are eager to contribute to our expanding operations.

Key Responsibilities
  • Provide remote technical assistance to external clients, ensuring timely resolution of support tickets.
  • Engage with the helpdesk ticketing system to manage and prioritize incoming requests.
  • Participate in innovative projects aimed at enhancing client solutions.
  • Conduct technical research to identify effective resolutions for client issues.
  • Document and update IT support incidents accurately.
  • Engage in ongoing technical training and personal development initiatives.
Benefits

We value our employees and offer a range of benefits to support their well-being:

  • Additional day off for your birthday.
  • Health cash plan with access to a confidential Employee Assistance Programme (EAP).
  • Cycle to work scheme, technology scheme, and retail discounts.
  • Gym membership discounts.
  • Flexible working hours to promote work-life balance.
  • Continuous training opportunities to enhance your skills.
Technology Stack

Our current technology stack includes:

  • Microsoft Windows Server
  • Microsoft 365 and its associated applications (OneDrive, SharePoint, Teams, etc.)
  • Proficient troubleshooting experience with Hyper-V, Active Directory, and Azure.
  • Strong general hardware and software troubleshooting capabilities.
  • Creative problem-solving skills to address complex issues.

If you are passionate about providing top-notch technical support and are looking to grow your career with a reputable Microsoft partner, we encourage you to consider this opportunity.

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