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Technical Support Specialist

2 months ago

Leeds, Leeds, United Kingdom BJSS Full time

About the Role:

We are seeking a highly skilled and experienced Technical Support Specialist to join our team at BJSS. As a Technical Support Specialist, you will be responsible for providing first-line technical support to our employees, ensuring that they have access to reliable and efficient IT services.

Key Responsibilities:

  • Provide technical support to employees via phone, email, and in-person
  • Troubleshoot and resolve technical issues with computers, software, and other IT systems
  • Install, configure, and deploy PCs and Apple Macs
  • Update internal IT systems, including helpdesk tickets, asset records, and technical documentation
  • Resolve first-line IT support requests
  • Raise orders for new hardware and software as required
  • Perform IT operations activities, including proactive checking and monitoring of internal IT systems

Requirements:

  • Previous experience in a service desk or technical support environment
  • Strong troubleshooting and problem-solving skills
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Knowledge of DNS, DHCP, wired and wireless networking technologies
  • Familiarity with Office 365 and other IT systems

What We Offer:

  • Competitive salary and benefits package
  • Opportunities for professional development and growth
  • Collaborative and dynamic work environment
  • Flexible working arrangements
  • Access to industry-leading training and development programs