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Technical Support Specialist

2 months ago

Leeds, Leeds, United Kingdom Hays Technology Full time

Job Summary:

We are seeking a highly skilled and customer-focused Technical Support Specialist to join our team at Hays Technology. As a Technical Support Specialist, you will be responsible for providing exceptional technical support and customer service to our clients.

Key Responsibilities:

  • Provide technical support and troubleshooting services to clients via various channels, including phone, email, and remote support tools.
  • Record and document all customer interactions and resolutions in a timely and accurate manner.
  • Collaborate with internal teams to resolve complex technical issues and improve overall customer satisfaction.
  • Stay up-to-date with the latest technical trends and advancements in the industry.

Requirements:

  • Excellent customer service and communication skills.
  • Basic 1st line IT skills across Microsoft technology, including Office.
  • Any IT certifications would be desirable but not essential.
  • Willingness to learn new skills and adapt to changing technologies.

What We Offer:

  • A competitive salary of up to £24,500, negotiable on experience.
  • A comprehensive benefits package, including hybrid working, 40 days annual leave, and flexible working arrangements.
  • Opportunities for professional growth and development, including training and development programs.

How to Apply:

If you are a motivated and customer-focused individual with a passion for technology, please submit your application, including your up-to-date CV, for consideration.