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Lead Technical Support Specialist

2 months ago

Leeds, Leeds, United Kingdom Aztrum Full time £30,000 - £35,000
Position: Lead Technical Support Specialist


Aztrum is a prominent provider of cutting-edge IT solutions, dedicated to empowering businesses with exceptional support.

Our team is enthusiastic about technology and is committed to delivering outstanding customer service.

We are seeking a Lead Technical Support Specialist to join our vibrant team and continue providing high-quality IT assistance to our expanding clientele.

Key Responsibilities:
• Deliver first-line technical assistance to clients through various channels.
• Identify and resolve hardware, software, and network challenges promptly.
• Set up, configure, and maintain computer systems and networks effectively.
• Aid in the installation and deployment of new hardware and software solutions.
• Oversee and enhance network security, ensuring all systems are current and protected.
• Collaborate with the IT department to refine processes and adopt new technologies.
Qualifications:
• Proven experience in a technical support role or similar capacity.
• Strong understanding of Windows and Mac operating systems.
• Familiarity with network troubleshooting and configuration techniques.
• Experience in hardware and software installation, maintenance, and repair.
• Relevant IT certifications (e.g., CompTIA A+, Microsoft Certified IT Professional) are advantageous.
• A valid driving license is preferred.