Technical Support Specialist

3 days ago


Leeds, Leeds, United Kingdom SearchData Full time
About the Role

We are seeking a skilled and customer-focused Technical Support Specialist to join our Service Desk team at SearchData. As a pivotal member of our team, you will be responsible for delivering exceptional support to our clients, providing expert solutions to their technical queries, and building long-lasting relationships built on trust.

Key Responsibilities
  1. Provide timely and effective technical support to clients via various communication channels.
  2. Act as the lead escalation point for complex technical issues, working closely with internal teams to resolve problems.
  3. Conduct customer site visits to understand their technical requirements and provide tailored solutions.
  4. Develop and maintain a deep understanding of our clients' technical environments to deliver proactive support.
  5. Collaborate with the Service Desk Team Leader to identify areas for process improvement and implement changes to enhance the client experience.
What We Offer

At SearchData, we prioritize our employees' growth and development. As a Technical Support Specialist, you can expect:

  1. A comprehensive personal learning and development plan, with regular one-to-one sessions to discuss progress and goals.
  2. Funding for personal certificates and training programs to enhance your technical skills.
  3. A supportive team environment with regular social events and opportunities to build relationships with colleagues.
  4. A new employee introduction bonus to help you settle into your new role.
  5. Your birthday off, in addition to your standard holiday entitlement.


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