Technical Support Specialist

4 weeks ago


Leeds, Leeds, United Kingdom IntaPeople Full time

Technical Support Specialist

Location: Doncaster

Work Model: Hybrid

Are you a Technical Support Specialist seeking a rewarding new challenge?

IntaPeople is collaborating with a managed service provider aiming to expand their workforce by hiring a Technical Support Specialist on a permanent basis. In this role, you will serve as the main point of contact for any assigned support tickets, assisting first-line engineers and addressing various technical challenges.

Key Responsibilities:

  • Collaborating within a team to ensure timely resolution of all support tickets.
  • Handling incoming calls from clients to provide assistance.
  • Managing tickets from the second-line issue board and guiding them through to resolution.
  • Acting as the primary contact for your assigned support tickets.
  • Delivering high-quality communication to clients.
  • Engaging with topics such as business continuity, server management, network architecture, desktop support, and more.

Ideal Candidate Profile:

  • Proficient in advanced Windows desktop support.
  • Demonstrated experience in troubleshooting technical issues.
  • Familiarity with ticketing systems.
  • Exceptional communication abilities.
  • Capable of managing multiple priorities to meet service level agreement (SLA) targets.

Note: Applicants must be located within a reasonable distance of Doncaster and possess the right to work in the UK, as sponsorship is not available.



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