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Technical Support Specialist

2 months ago

Leeds, Leeds, United Kingdom Hays Specialist Recruitment Limited Full time

Job Summary:

Hays Specialist Recruitment Limited is seeking a highly organized and detail-oriented Customer Service Coordinator/Technical Support Specialist to join our team in a temporary opportunity that may lead to a permanent position.

Main Responsibilities:

  • Respond to incoming customer inquiries via phone, email, and in-person, providing timely and effective solutions to their concerns.
  • Manage and maintain accurate records of customer interactions, including correspondence and issue resolutions.
  • Collaborate with internal teams to resolve customer issues and improve overall customer satisfaction.
  • Process and fulfill customer orders, including preparing and sending out samples for external testing.
  • Perform administrative tasks, such as data entry, report typing, and scanning job cards.
  • Provide exceptional customer service, ensuring a positive experience for all clients.

Requirements:

  • Excellent communication and interpersonal skills, with the ability to work effectively with customers and internal teams.
  • Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
  • Proficiency in data processing and system updates, with knowledge of SAGE software a plus.
  • Ability to work in a fast-paced environment, with a high level of accuracy and attention to detail.

Working Conditions:

The ideal candidate will work in a dynamic office environment, with a regular 5-day workweek and competitive hourly and weekly compensation via the agency.