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Technical Support Specialist

2 months ago


Leeds, Leeds, United Kingdom In Technology Group Full time

In Technology Group is seeking a skilled Technical Support Specialist to join our team in Leeds, based on site.

As a Technical Support Specialist, you will be responsible for providing up to L2 solutions for our clients, acting as a first point of contact for resolutions from the service desk and escalating above as appropriate.

Daily Responsibilities:

  • Be responsible for technical support and troubleshooting
  • Oversee the provision of support to multiple clients across various sectors
  • Resolve hardware, software, and network issues
  • Ensure that service level agreements are being met in an efficient and timely manner
  • Prioritize tickets and escalate as needed

Key Skills and Qualifications:

  • Strong understanding of cloud computing platforms, such as Azure
  • Good understanding of computer networks and network protocols
  • Strong experience with directory services, such as Active Directory
  • Strong understanding of Windows Server operating systems
  • Previous experience working in a managed service provider environment would be beneficial

What We Offer:

  • Competitive salary up to £30,000 DOE
  • Opportunity to work with a reputable company in the IT industry
  • Chance to develop your technical skills and expertise