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Technical Support Specialist
2 months ago
In Technology Group is seeking a skilled Technical Support Specialist to join our team in Leeds, based on site.
As a Technical Support Specialist, you will be responsible for providing up to L2 solutions for our clients, acting as a first point of contact for resolutions from the service desk and escalating above as appropriate.
Daily Responsibilities:
- Be responsible for technical support and troubleshooting
- Oversee the provision of support to multiple clients across various sectors
- Resolve hardware, software, and network issues
- Ensure that service level agreements are being met in an efficient and timely manner
- Prioritize tickets and escalate as needed
Key Skills and Qualifications:
- Strong understanding of cloud computing platforms, such as Azure
- Good understanding of computer networks and network protocols
- Strong experience with directory services, such as Active Directory
- Strong understanding of Windows Server operating systems
- Previous experience working in a managed service provider environment would be beneficial
What We Offer:
- Competitive salary up to £30,000 DOE
- Opportunity to work with a reputable company in the IT industry
- Chance to develop your technical skills and expertise