Lead Operations Executive

3 weeks ago


Ramsgate, Kent, United Kingdom Tate Full time

Position: Senior Operations Manager

Salary: £54,590 DOE plus benefits

Location: Onsite

Work Schedule: Day shifts with a rotating pattern

This role presents an exciting opportunity to contribute to a company dedicated to transforming lives and strengthening communities.

As a Senior Operations Manager, you will assist the Contract Manager in overseeing daily site activities, leading a team of Detention Custody Managers, and ensuring the care and welfare of detained individuals is prioritized. Experience in managing high-risk or vulnerable populations is advantageous, along with a background in collaborative team environments to foster positive behavior and alleviate anxieties among service users.

Key Responsibilities:

  • Develop and manage a specific operational function (e.g., Admissions and Discharge), ensuring accountability and success in this area.
  • Facilitate a respectful and welcoming environment for all individuals, ensuring effective communication of on-site procedures and policies.
  • Establish strong, supportive relationships with team members and detained individuals, providing governance and guidance consistently.
  • Act as a primary liaison for on-site partners, ensuring seamless operations and collaboration with local stakeholders to enhance service delivery.
  • Oversee a critical operational area and manage the company budget, ensuring compliance and continual improvement of policies and processes.
  • Manage health, safety, and environmental protocols, maintaining accurate records of security activities and incidents.
  • Ensure appropriate escalation procedures are followed in case of contingency plans being activated.

Qualifications:

  • Proven experience in leading operational teams, establishing clear expectations and performance indicators.
  • Demonstrated empathy and a commitment to supporting vulnerable populations.
  • Strong leadership, communication, and interpersonal skills, with a focus on promoting equality and anti-discriminatory practices.
  • Experience in delivering high-performing services in a target-driven environment.
  • Ability to inspire and motivate teams towards achieving operational goals.
  • Experience managing teams in a 24/7 service context.

Note: This position is being advertised by Tate, acting as an Employment Business. Tate is committed to promoting equal opportunities and ensuring a supportive application process for all candidates.



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