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Interior Operations Standards Manager
2 months ago
Job Overview
As an Interior Standards Supervisor, you will play a crucial role in managing the interior upkeep, overseeing operations to guarantee the utmost levels of safety and customer satisfaction.
Key Responsibilities
Your main duties will include:
- Leading a team of Interior Standards Operatives, ensuring compliance with established protocols and quality benchmarks. Providing essential guidance, training, and support to enhance team skills and operational efficiency.
- Conducting routine inspections to verify that all trains adhere to safety and interior quality standards. Promptly addressing any discrepancies and implementing necessary corrective measures.
- Efficiently coordinating resources, including personnel, materials, cleaning supplies, and equipment. Managing inventory to maintain sufficient supplies for operations.
- Communicating effectively with Train Presentation Operatives, Depot Operations personnel, and other relevant departments. Preparing detailed reports on the status of interior activities, emphasizing achievements and areas needing improvement.
- Organizing training sessions for operatives to keep them informed about safety protocols, industry standards, and procedural updates. Identifying opportunities for continuous improvement and implementing relevant training initiatives.
- Proactively addressing operational challenges and implementing solutions to ensure efficient interior services. Collaborating with other departments to resolve cross-functional issues impacting train interiors.
- Monitoring customer feedback related to train interiors and making enhancements based on expectations.
- Ensuring adherence to all safety regulations, industry standards, and company policies. Implementing and enforcing safety protocols for the interior standards team to maintain a secure working environment.
- Performing additional duties as directed by the Depot Delivery Coordinator.
Ideal Candidate Profile
To be a suitable candidate for this position, you should demonstrate the following:
- Previous experience in a supervisory capacity.
- Basic mechanical skills.
- Strong leadership and communication abilities.
- Excellent organizational and problem-solving skills.
- Knowledge of safety regulations.
- Capability to motivate and manage a diverse team.
- Valid driving license.
Benefits Overview
Southeastern values each employee and offers a benefits package that reflects this commitment.
In addition to a competitive salary, we provide a comprehensive benefits package that includes:
- A Contributory Final Salary Pension Scheme.
- Complimentary rail travel on Southeastern and GTR rail services (extends to family members for leisure and educational travel).
- After a qualifying period, reduced-rate travel on other train operators, including European services.
- Up to 32 days of annual leave entitlement (including bank holidays).
- Access to a variety of discounts for retail and leisure products through our benefits scheme.
- Family-friendly benefits, including enhanced maternity/paternity leave, parental leave, and carers leave.
