Theory Test Operations Manager

3 weeks ago

Bristol, Bristol, United Kingdom Driver and Vehicle Standards Agency Full time

Position Overview

Are you skilled in operations or contract oversight?

Do you possess the confidence to lead a team effectively?

Can you maintain focus to achieve optimal outcomes?

If your answer is yes, we invite you to explore this opportunity.

The Theory Test Service

All learner drivers must successfully complete a theory test to qualify for a practical driving assessment. The theory test service is a vital aspect of the Driver and Vehicle Standards Agency (DVSA) Driver Services Directorate.

DVSA oversees the administrative components of the theory test service, which includes a Customer Relationship Management (CRM) system for managing bookings and test events. Additionally, we manage a testing engine that supports test delivery across a network of locations throughout the UK. This service model was implemented in September 2021, establishing new teams and processes within DVSA and with key partners to ensure operational readiness and support.

There are 210 public test centres in the UK operated by delivery partners on behalf of DVSA, including those in Northern Ireland. Furthermore, over 180 registered In-House Theory Test Centres (IHTTCs) have the authority to conduct theory tests for their employees, including bus companies, emergency services, and the Ministry of Defence.

Role Responsibilities

The successful candidate will be tasked with the effective oversight of the contractual performance of Theory Test contracts, focusing on either the Test Centre Network (TCN) or the Test Engine and Test Content Management (TETCM).

Key responsibilities include:

  • Monitoring contractual performance to ensure value-for-money solutions for DVSA, while collaborating with suppliers to implement improvements as necessary.
  • Working alongside other Theory Test Contract Managers and the National Operations Team to address complex service performance challenges and any related contractual issues, escalating matters to senior management when required.
  • Ensuring that robust contingency and business continuity plans are established and reviewed throughout the contract duration to support the Theory Test Service's operational resilience.
  • Overseeing the operational delivery of contracted services, ensuring that suppliers meet specified service levels and that the Regional Contract & Operations Management Team effectively manages service requests and changes.
  • Acting as a subject matter expert, collaborating with the DVSA commercial team and project team on pre-procurement and procurement activities, including identifying commercial opportunities and completing necessary documentation.
  • Determining team requirements and prioritizing activities to align with business objectives, ensuring team members understand and work towards these goals.
  • Exhibiting leadership by guiding staff to achieve objectives, managing with integrity, and upholding the Agency's reputation.

Candidate Profile

To excel in this position, candidates should have experience in the commercial cycle, including supplier engagement, selection, tender evaluation, contract award, or ongoing contract management.

Experience in operational management, such as incident management and service change management, is essential. Familiarity with category management principles is also beneficial.

Successful candidates will be adaptable and flexible, able to adjust to changing business needs and strategic directions. We seek proactive leaders who inspire others to achieve shared goals while maintaining focus on their own objectives.

If not already obtained, the successful candidate will be expected to pursue the following qualifications:

  • Contract Management Expert Level
  • Membership of the Chartered Institute of Procurement and Supply (MCIPS) or equivalent.

Additional Information

This role offers a hybrid working model, allowing flexibility in work location and schedule. A minimum of 60% of working time is expected to be spent at the designated base location.

Frequent travel to other DVSA sites will be required, including occasional overnight stays.

About the Agency

The Driver and Vehicle Standards Agency (DVSA) is committed to ensuring safe and sustainable transportation in Britain.

Our mission includes:

  • Enhancing road safety.
  • Improving customer services.
  • Promoting greener and healthier road transport.
  • Leveraging technology and data.
  • Supporting economic growth and development.

To learn more about our commitment to diversity and inclusion in the workplace, please visit our website.

Behaviours and Skills Assessment

Candidates will be evaluated on the following behaviours during the selection process:

  • Seeing the Big Picture
  • Communicating and Influencing
  • Leadership
  • Managing a Quality Service

Benefits

  • Flexible working options to promote work-life balance.
  • Exceptional pension scheme with an average employer contribution of 27%.
  • Generous annual leave policy, starting at 25 days and increasing with service.
  • 8 bank holidays plus an additional privilege day.
  • Access to the latest IT and technology.
  • A culture that values inclusion and diversity.
  • Comprehensive learning and development opportunities, including paid apprenticeships.
  • Discount schemes with various high street retailers.
  • Employee assistance program for health and wellbeing.
  • Cycle to work scheme and gym membership offers.

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