Lead Guest Services Manager

3 weeks ago


Charing, United Kingdom The Gore Hotel Full time £35,000
Position Overview

We are seeking a dedicated and passionate Lead Guest Services Manager to become a vital part of our esteemed establishment, The Gore Hotel.

About The Gore Hotel

The Gore is a distinguished boutique hotel, renowned for its unique English charm and exceptional service. With a rich history dating back to 1892, it has been a favored destination for notable personalities, artists, and dignitaries.

Management Philosophy

At The Gore, we pride ourselves on our family-oriented management style and our commitment to nurturing our team members. As part of the Starhotels Collezione, we are dedicated to providing a supportive and enriching work environment.

Role Responsibilities

The Lead Guest Services Manager will play a crucial role in ensuring an outstanding experience for all guests. Key responsibilities include:

  • Overseeing the daily operations of the guest services desk, ensuring that all team members deliver exemplary customer service.
  • Ensuring seamless reception operations while striving to exceed guest expectations.
  • Training, mentoring, and inspiring the guest services team to uphold high standards of service and effectively resolve any guest issues.
  • Continuously working to enhance service performance and elevate guest satisfaction levels.
Flexibility and Experience

This position requires full flexibility, as the Lead Guest Services Manager will be expected to participate in hands-on management shifts as needed. Candidates should possess:

  • Previous experience in a hospitality management role.
  • A genuine passion for the hospitality industry.
  • A proactive attitude and outstanding customer service skills.
Career Development and Benefits

We are committed to offering our team members excellent career advancement opportunities, competitive compensation, and a comprehensive benefits package, which includes:

  • Referral bonuses.
  • Pension scheme.
  • Discounted accommodations and dining within the group.
  • Health benefits, including dental and optical care.
  • Access to online medical consultations and mental health support.
  • Complimentary meals during shifts.
Eligibility

In accordance with the Asylum and Immigration Act, all applicants must be eligible to live and work in the UK.



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