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Guest Services Associate
2 months ago
Novotel London West is a prominent member of Accor, a leading global hospitality organization. Renowned for its extensive conference and accommodation facilities, the hotel caters to the international business sector, offering space for up to 3000 attendees across 33 meeting rooms. With 630 well-appointed bedrooms, it serves both business and leisure travelers.
Role Overview
As a Guest Services Associate, you
will play a vital role in delivering exceptional customer service within the Front Office Department.
Your responsibilities will encompass assisting guests with their luggage from the moment they arrive at the hotel.
Additionally, you will be tasked with delivering requested items to guests during their stay, ensuring their comfort and satisfaction.
Upon guest departure, you will assist with their luggage to their chosen mode of transport, such as a vehicle or taxi.
Additional Insights:
You will have the chance to join a dynamic and enthusiastic team dedicated to providing outstanding service to all guests.
To support your success in this role, comprehensive training will be provided in all front-of-house operations and safety protocols.
By becoming a Guest Services Associate, you will join a friendly team of 150 professionals. Our hotel features 630 spacious accommodations and 33 dedicated spaces for conferences, meetings, and events, making it one of the most versatile venues in the area.
Required Qualifications- Proficient in English, both written and spoken (knowledge of a second language is advantageous).
- Strong communication, presentation, and interpersonal skills - A collaborative team player.
- Excellent problem-solving abilities and the capacity to lead by example.
- A service-oriented personality is essential; prior experience is beneficial.
- Ability to initiate contact and build rapport effortlessly.
- Capable of organizing time and tasks efficiently.
- Must possess legal eligibility to work in the UK.
As a member of our team, you will enjoy:
- Complimentary overnight stays in our UK hotels and a 50% discount at any Accor restaurant (terms and conditions apply).
- Reduced hotel rates globally across Accor properties.
- Continuous learning and development opportunities through our Accor Academy.
- Support for your well-being in both professional and personal aspects.
- Opportunities to grow your experience across 5000 hotels in over 100 countries.
- Active participation in initiatives aimed at fostering a more inclusive and sustainable world.
- Numerous additional benefits and perks designed to help you thrive and express your individuality.
Our Commitment to Diversity & Inclusion
We are an inclusive organization, committed to attracting, recruiting, and promoting diverse talent.
Why Choose Accor?
We are more than just a global leader; we welcome you as you are, offering a job and brand that aligns with your personality. We are dedicated to your growth and learning every day, ensuring that your work is meaningful and fulfilling.
By joining Accor, you have the opportunity to shape your own story, and together we can envision the future of hospitality.
Personal Data Processing Information
When you submit an application, we process some of your personal data to evaluate and manage your application.
We may also process data provided by third parties, such as previous employers or personality assessment providers. Please be assured that your responses to any assessments will not result in automated decision-making.
As data controllers, we comply with all relevant legislation regarding personal data protection, including the General Data Protection Regulation and the Data Protection Act.
Information regarding the processing of candidates' personal data and their rights is available in our Employee Privacy Policy.
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