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Guest Services Supervisor

2 months ago


Charing, United Kingdom Hyatt Regency London - The Churchill Full time

Guest Services Supervisor
We are seeking a dedicated individual to join our team as a Guest Services Supervisor. This role is essential in ensuring that our guests have a memorable and enjoyable experience during their stay.

Benefits of Working as a Guest Services Supervisor

  • Enjoy 12 complimentary nights annually at Hyatt Hotels globally.
  • Receive discounted hotel accommodations for yourself, family, and friends from your first day.
  • Benefit from complimentary meals during your shifts.
  • Access a 50% discount on food and beverages when dining as a guest at select Hyatt locations.
  • Uniforms are provided and laundered at no cost.
  • Gain access to Headspace membership and our Employee Assistance Programme.
  • Engage in continuous learning and development opportunities, paving the way for career advancement within Hyatt Hotels worldwide.

Key Responsibilities of the Guest Services Supervisor

  • Crafting exceptional experiences for our guests and ensuring their satisfaction throughout their stay.
  • Maximizing guest contentment and addressing their needs proactively.
  • Distributing information regarding VIP guests effectively across the hotel.
  • Anticipating guest requirements and fostering connections during their visit.
  • Overseeing and mentoring Hosts to ensure they provide outstanding service.
  • Assisting the Guest Services Manager in maintaining the efficient operation of the department.

About Hyatt Regency London - The Churchill

Hyatt Regency London - The Churchill is situated in a prestigious area, offering stunning views and a range of services tailored for both business and leisure travelers. Our hotel features 440 elegant rooms, including 50 suites, and 11 unique meeting spaces. Guests can enjoy seasonal cuisine and Afternoon Tea at The Montagu Kitchen, as well as snacks and cocktails at the renowned Churchill Bar & Terrace.

At Hyatt, we prioritize the well-being of our team members, reflecting our core values of Empathy, Integrity, Respect, Inclusion, Experimentation, and Wellbeing. By joining us, you become part of a global family with over 1150 hotels in more than 70 countries, recognized for our commitment to creating a great workplace.

We celebrate diversity, equity, and inclusion, fostering a team that reflects a variety of cultures, backgrounds, and identities. Join us in our mission to make travel more human, connected, and sustainable, where every role is valued, and your individuality is embraced.

Next Steps: Consider applying for the position of Guest Services Supervisor and embark on a rewarding career with Hyatt Hotels.