Dual Services Officer

1 week ago


Killingworth, North Tyneside, United Kingdom Abm Full time

Job Summary

This is an exciting opportunity to join our team as a Dual Services Officer, providing exceptional customer service and ensuring the safety and security of our shopping centre. As a key member of our Security Team, you will be responsible for maintaining a high level of customer satisfaction, while also ensuring the security and well-being of our visitors and tenants.

Key Responsibilities

  • Provide exceptional customer service to all visitors and tenants, responding to their needs and concerns in a professional and courteous manner.
  • Conduct regular patrols of the shopping centre, identifying and addressing any security or safety concerns.
  • Work closely with the Environmental Services team to ensure a clean and safe environment for all visitors and tenants.
  • Respond to emergencies and incidents in a timely and effective manner, ensuring the safety and well-being of all individuals involved.
  • Monitor and report any suspicious activity or incidents, working closely with the site control room to ensure a swift and effective response.
  • Maintain accurate records of incidents and non-conformances, providing regular updates to the site control room.
  • Work collaboratively with other team members to achieve our goals and objectives, providing support and assistance as needed.

Requirements

  • Be professional, pleasant, friendly, courteous, and helpful at all times, while carrying out duties to the highest standard.
  • Have a one team approach, working collaboratively with other team members to achieve our goals and objectives.
  • Take ownership of all situations, ensuring tasks are completed or escalated when necessary.
  • Stay motivated, aiming high and achieving our goals and objectives.
  • Respect all staff and visitors within the shopping centre.

Qualifications

  • Front Line DS License (Preferred)
  • CCTV License (Preferred)

Benefits

  • 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home.
  • Mental Health support and Life Event Counseling.
  • Get Fit Programme.
  • Financial and legal support.
  • Cycle to work scheme.
  • Access to Lifeworks, our innovative employee app where you can find:
    • Perks: discounts, gift cards, cashback, and exclusive offers.
    • Life: Search for resources and tools on topics ranging from family and life to health, money and work.
    • Support: Online chat or telephone service for urgent support in a crisis.

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