Reception Operations Assistant

3 weeks ago

London, Greater London, United Kingdom Balthazar Full time

Balthazar, a renowned brasserie located in the vibrant theatre district, is celebrated for its classic charm, outstanding culinary offerings, and steadfast dedication to delivering an exceptional dining experience. Drawing inspiration from its original New York concept, Balthazar seamlessly merges French-inspired cuisine with traditional hospitality. Our ethos revolves around providing remarkable service, making every visit a celebration of exquisite dishes and expertly crafted cocktails.

We are on the lookout for a passionate and proactive Assistant Reception Manager to enhance our energetic team. In this pivotal role, you will assist in managing front-of-house operations, ensuring a seamless guest service experience, and contributing to the overall excellence of our establishment. If you possess a genuine enthusiasm for hospitality, a strong work ethic, and a commitment to delivering exceptional service, we welcome you to join our journey.

Key Responsibilities:

  • Supervise the reception area, managing bookings and collaborating with the front-of-house team.
  • Help create a warm and inviting atmosphere for guests from their arrival until departure.
  • Experience with reservation systems such as Open Table or Seven Rooms.
  • Address guest inquiries, providing information about the restaurant and accommodating special requests.
  • Work closely with management to plan and execute private events and functions.
  • Collaborate with team members to foster an efficient and harmonious working environment.
  • Assist the Reception Manager with daily administrative responsibilities.

Requirements:

  • Prior experience in a receptionist or assistant manager position within the hospitality sector.
  • Familiarity with reservation systems like Open Table or Seven Rooms.
  • Strong organizational and multitasking abilities.
  • Outstanding communication and interpersonal skills.
  • Capability to thrive in a fast-paced environment while handling guest interactions with professionalism.
  • Understanding of reservation systems and basic administrative duties.

Benefits:

  • Generous discounts on your bill (including beverages) when dining at any of our restaurants within the Group.
  • Unmatched opportunities for career advancement across the Group.
  • 28 days of holiday, increasing with length of service up to an additional 5 days.
  • Referral program with attractive bonuses for each successful recommendation.
  • Exclusive access to discounts on gym memberships, travel, online shopping, gadgets, and more.
  • Reward programs, long service awards, and staff recognition initiatives.

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