![Aviva](https://media.trabajo.org/img/noimg.jpg)
Customer Services Representative
3 months ago
Customer Service Representative
Salary £22,000 to £26,000 (depending on hours, skills and experience) plus additional benefits
Our standard full-time contracts are for 35 hours per week (with options for part time working); we also offer a 40-hour contract which has an enhanced salary of up to £26,800.
Location: this role is minimum 2-3 days per week in our Norwich office
YOU MUST BE ABLE TO GET TO OUR NORWICH OFFICE ON A FULL TIME BASIS FOR 4-6 WEEKS DURING TRANINING AS WELL AS 2-3 TIMES PER WEEK AFTER THIS PERIOD.
We have an exciting opportunity for a Customer Service Representative to join our growing team in Norwich, delivering excellent service to our customers. You will add new value for our customers through;
- Doing what is required to meet their needs, working towards expertise on high frequency demands.
- First point resolution for appropriate demands.
- Identification and removal of waste, complexity and failure demand.
We’re looking for someone who wants an opportunity to deliver excellent customer service and be able to react to our customers’ needs whilst also actively seeking out solutions.
As a team that services ‘one customer’, we are able to build relationships and adapt our processes following systems thinking methodology. You will demonstrate the ability to be a self-starting, enthusiastic individual who can hold the customer at the core of everything you do. As a reward for this, we offer a clear pay progression framework for you to work towards.
A bit about the job:
- Working as part of a team with excellent communication in order to meet targets and
- Being responsible for your own development although knowledge and skills training will be provided
- Own demands from start to finish where appropriate, providing confidence for the customer
- Protect our customers and Aviva by ensuring your activity prevents fraud and meets legislative requirements by accurately recording required data
Skills and experience we’re looking for:
- Minimum grade C GCSE or Grade 4 Maths
- Previous experience in an administrative and/or customer service/financial services role.
- Ability to organise and prioritise workload whilst remaining flexible.
- Excellent communication and numerical skills.
- IT literate.
What you’ll get for this role:
Our purpose - with you today, for a better tomorrow - is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.
- Starting salary between £22000 to £26000 (depending on hours, location, skills and experience) _Our standard full-time contracts are for 35 hours per week (with options for part time working); we also offer a 40-hour contract which has an enhanced salary of up to £26000_
- Bonus opportunity - 6% of annual salary. Actual amount depends on your performance and Aviva’s.
- Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.
- 25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days
- Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts
- Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme
- Brilliantly supportive policies including parental and carer’s leave
- Flexible benefits to suit you, including sustainability options such as cycle to work
- Make a difference, be part of our
- Aviva Communities
and use your 3 paid volunteering days to help others
- We take your wellbeing seriously with lots of support and tools
- Take a look
to learn more. Put a salary into this calculator to see what your total Aviva Reward could be.
Aviva is for everyone:
We are inclusive and
welcome everyone
We flex locations, hours and working patterns to suit our customers, business, and you.
Most of our people are smart working - spending around 60% of their time in our offices and 40% at home.
To find out more about working at Aviva take a look
here
-
Customer Service Representative
3 months ago
Norwich, United Kingdom Kent Recruitment Bureau Full timeNorwich | Work from home | £500-£1000 Permanent | Full-time / Part-time | JBOR48 **Vacancy**:Customer Service Representative **Salary**:£500-£1400/month **Location**:Anywhere in the UK We are currently recruiting on behalf of this FTSE 250 British Utilities Company. We are looking for people who are happy to work from home or who would like to earn...
-
Customer Service Representative
2 months ago
Norwich, United Kingdom The Urban Tech Company Full time**Customer Service Representative** **Location**:Norwich **Salary**:£18,000 - £45,000 per annum When it comes to direct marketing campaigns, this company are the experts. Serving the Eco home improvements and renewable energy industries, they are known for quality customer service. The company has an ethos of promoting from within, so there will be...
-
Customer Service Representative
1 day ago
Norwich, Norfolk, United Kingdom Anglian Home Improvements Full timeWe're seeking a skilled Customer Service Representative to join our team at Anglian Home Improvements. As a Sales Advisor, you will be responsible for delivering exceptional customer experiences through phone and online conversations.The ideal candidate will possess strong communication skills, be focused on meeting targets, and have a passion for providing...
-
Property Customer Service Representative
6 days ago
Norwich, United Kingdom ARC Group Full timeJob Title: Property Customer Service RepresentativeSalary: £12.75 per hour PAYE - temporary to permanentLocation: NorwichWorking Hours: Monday to Friday 8am - 4pm / 9am to 5pm (Parking available on site)Role Overview:We are seeking skilled customer service-oriented administrators to join a dynamic team focused on repairs and maintenance within the housing...
-
Customer Service Representative
1 day ago
Norwich, Norfolk, United Kingdom Norse Group Full timeJob Summary:Norse Group is seeking a skilled Customer Service Representative to join our Facilities Management division. As a Contact Centre Specialist, you will provide exceptional customer service support to our clients, ensuring their needs are met and exceeded.Key Responsibilities:Communicate effectively with clients, resolving issues and queries in a...
-
Sales/Customer Service Representative
4 days ago
Norwich, United Kingdom Service Service Employment Agency Limited Full timeSales and Customer Service Representative Office based - Meridian Business Park Monday to Friday office hours £25K - £27K salary depends on experience Job brief My small but well established client are looking for a Sales and Customer Service representative to help customers identify and purchase products both from their current range or alternatively...
-
Customer Service Representative
1 day ago
Norwich, Norfolk, United Kingdom The Rank Group Full timeAbout UsThe Rank Group is a leading operator of bingo clubs in the UK, offering great-value food, drink, and live entertainment. Our venues provide exciting gaming experiences for customers in a safe and fun environment.Our CultureWe prioritize our people, fostering a supportive and nurturing work environment that ensures employees have the tools they need...
-
Inbound Customer Service Representatives
1 month ago
Norwich, United Kingdom Morson Talent Full timeAre you passionate about delivering exceptional customer service? Do you want to join an expanding, dynamic, fun, and professional team? We are looking for enthusiastic and customer centric individuals to join our client, Ingram Micro, as an Inbound Customer Service Representatives. By Providing a superior experience for customers which is key, as you will...
-
Inbound Customer Service Representatives
1 month ago
Norwich, United Kingdom Morson Talent Full timeAre you passionate about delivering exceptional customer service? Do you want to join an expanding, dynamic, fun, and professional team? We are looking for enthusiastic and customer centric individuals to join our client, Ingram Micro, as an Inbound Customer Service Representatives. By Providing a superior experience for customers which is key, as you will...
-
Customer Support Representative
2 weeks ago
Norwich, Norfolk, United Kingdom East of England Co-op Full timePosition Overview APPLICATIONS WELCOME, CV NOT REQUIRED Typical Working Schedule: Day Shift Hours Sunday 6am - 12pm Please note that our working schedules are flexible. The hours listed represent the usual schedule for this position at the time of posting and may be adjusted as needed. Meet our Team Discover the experiences of our Customer...
-
Customer Service Representative
1 day ago
Norwich, Norfolk, United Kingdom Auxillis Full timeAbout AuxillisAuxillis is a leading provider of integrated mobility solutions, supporting customers across the UK, Ireland, and Spain. We are trusted by some of the UK's best known motor insurers and motoring brands to help their customers when they need it most.Job SummaryWe are seeking a highly skilled Customer Service Agent to join our team. As a Customer...
-
Customer Service Representative
1 day ago
Norwich, Norfolk, United Kingdom Pertemps Full timeWe are seeking a bright and sunny Customer Service individual to join our team at Pertemps, a leading student accommodation provider in the UK. As a Customer Service Assistant, you will be responsible for providing exceptional customer service and administrative support to our students and residents.Key Responsibilities:Answering phone calls and responding...
-
Customer Service Representative
1 week ago
Norwich, Norfolk, United Kingdom FORD & SLATER LIMITED Full timePosition Overview:As a vital member of our team, the Service Advisor plays a crucial role in ensuring customer satisfaction and operational efficiency.About Us:Ford and Slater Limited is one of the leading DAF Truck dealership groups in the UK, recognized for our commitment to quality service and customer care.Key Responsibilities:- Engage with customers to...
-
Customer Service Representative
2 months ago
Norwich, United Kingdom Ballet Makers Europe Ltd Full timeThis is an opportunity to join a dedicated team, within a well established dancewear company. **KEY RESPONSIBILITIES** - Answer inbound queries, customer service calls and action any associated administration - Deal with any enquiries, orders, and deliveries - Liaising with customers, suppliers and internal departments This includes, but is not limited...
-
Customer Service Representative
1 week ago
Norwich, Norfolk, United Kingdom FORD & SLATER LIMITED Full timePosition Overview:As a pivotal member of our service department, the Service Advisor plays a crucial role in ensuring customer satisfaction and operational efficiency.About Ford and Slater:Ford and Slater is recognized as one of the UK's leading DAF Truck dealerships, boasting a robust network of locations and a dedicated workforce.Key Responsibilities:-...
-
Customer Service Representative
1 day ago
Norwich, Norfolk, United Kingdom Norwich Airport Full timeJob DescriptionMain ResponsibilitiesProvide exceptional customer service to passengers, ensuring a smooth and efficient travel experience.Check in passengers and baggage, utilizing manual and computer systems, in accordance with airline procedures and industry directives.Handle customer inquiries and concerns in a professional and courteous manner, either in...
-
Customer Service Representative
2 weeks ago
Norwich, Norfolk, United Kingdom Norse Group Full timePosition: Customer Contact Advisor Salary: Competitive, pro rata Location: Flexible, based on operational needs Work Schedule: Casual role, as required, including evenings and weekends At Norse Group, a leading provider of Facilities Management services, we are looking for a dedicated Customer Contact Advisor to join our dynamic team. This role...
-
Customer Service Representative
2 weeks ago
Norwich, Norfolk, United Kingdom Norse Group Full timeClient Support Specialist - TFM £25.58 pro rata Norse Group is looking for a Client Support Specialist to deliver exceptional customer service within the Facilities Management sector. Our Helpdesk operates around the clock, aiming to provide continuous Customer Contact support to all clients, including both residential and commercial properties...
-
Customer Service Representative
2 weeks ago
Norwich, Norfolk, United Kingdom Norse Group Full timeCustomer Contact Advisor (Late Afternoons/Evenings) Salary: Competitive pro rata Location: Remote Hours Per Week: 25 Shift Pattern: Monday to Friday 4pm - 9pm At Norse Group, a leading provider of Facilities Management services, we are looking for a dedicated Contact Centre Advisor to join our team. This role is essential in delivering...
-
Customer Sales Representative
3 weeks ago
Norwich, United Kingdom Contract Personnel Limited Full timeContract Personnel are on the lookout for an exceptional Customer Sales Representative (Telesales Agent) to join our new client's team on a full time, permanent basis.You would be joining a small and friendly team all committed to the same thing - producing and selling an award winning, and great tasting product!Key responsibilities:- Managing daily call...