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Customer Service Representative

2 months ago

Norwich, Norfolk, United Kingdom The Rank Group Full time

About Us

The Rank Group is a leading operator of bingo clubs in the UK, offering great-value food, drink, and live entertainment. Our venues provide exciting gaming experiences for customers in a safe and fun environment.

Our Culture

We prioritize our people, fostering a supportive and nurturing work environment that ensures employees have the tools they need to thrive. Our high-performing culture sets the bar high, helping individuals reach their full potential and succeed in their roles.

Job Summary

We are seeking fun, adaptable, and caring individuals to join our team as Customer Service Representatives. As a key member of our team, you will be trained to perform various roles, ensuring exceptional customer experiences across all sections of the venue.

Key Responsibilities

  • Provide exceptional customer service, ensuring a welcoming and enjoyable experience for all customers.
  • Work collaboratively with colleagues to maintain a high-performing team environment.
  • Adapt to changing situations and priorities, demonstrating flexibility and a positive attitude.
  • Develop strong relationships with customers, understanding their needs and preferences to deliver personalized experiences.
  • Contribute to maintaining a clean and safe environment, adhering to health and safety standards.

Requirements

  • Excellent communication and interpersonal skills.
  • Able to work effectively in a fast-paced environment, prioritizing tasks and managing time efficiently.
  • Flexible and adaptable, with a positive attitude and a willingness to learn.
  • Ability to work collaboratively as part of a team, supporting colleagues to achieve shared goals.
  • Able to maintain confidentiality and handle sensitive information with discretion.

What We Offer

  • A comprehensive induction program, ensuring a smooth transition into the role.
  • Ongoing training and development opportunities, helping you grow and succeed in your career.
  • A supportive and inclusive work environment, prioritizing employee well-being and happiness.
  • A competitive salary and benefits package, recognizing your value and contributions to the team.