Customer Service Representative

3 weeks ago


Norwich, Norfolk, United Kingdom Service Service Employment Agency Limited Full time

We're seeking a highly motivated and personable IT-literate customer service professional to join our professional services organisation.

The customer service team provides support to multiple e-commerce web shops daily, through telephone, email, and online chat support.

As a customer-focused individual with a proactive approach, you'll thrive in a fast-paced environment and be keen to develop your skills in a growing service team.

This is a 4-month contract to cover our client's busy pre and post-Christmas period, with potential for a permanent role at the end of the fixed term.

Key responsibilities include:

  • Providing excellent customer service in-line with client requirements and internal KPIs.
  • Responding to calls and web-based enquiries in a timely manner, resolving issues at the first point of contact and escalating when necessary.
  • Assisting with the on-boarding of new clients.
  • Maintaining and updating client information, including company manuals.

Key Skills: IT literacy, proactive approach, customer focus, ability to work in a fast-paced environment.

What We Offer: A dynamic and professional services organisation with opportunities for skill development and potential for a permanent role.


  • Sales Representative

    3 weeks ago


    Norwich, Norfolk, United Kingdom Service Service Full time

    Job Title: Sales RepresentativeAre you a motivated and enthusiastic individual looking for a new challenge? Do you have excellent communication skills and a passion for sales?We are seeking a Sales Representative to join our team at Service Service. As a Sales Representative, you will be responsible for making outbound calls to customers, processing...


  • Norwich, Norfolk, United Kingdom Reed Full time

    We are seeking a skilled Customer Service Representative to join our team at Reed. This role involves handling customer inquiries and providing exceptional service via telephone, email, or face-to-face interactions.The ideal candidate will possess experience in a fast-paced, customer-focused environment and be proficient in handling multiple software...


  • Norwich, Norfolk, United Kingdom Wheatstone Solutions Full time

    A new opportunity has arisen for a Customer Service Representative to join Wheatstone Solutions, a leading provider of recruitment services. The successful candidate will be responsible for delivering exceptional customer care to homeowners in the Norwich area.The Role:Reporting to the Head of Department, the Customer Service Representative will provide a...


  • Norwich, Norfolk, United Kingdom Aviva Full time

    Customer Service Representative Job DescriptionWe are seeking a skilled Customer Service Representative to join our team at Aviva. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, processing and servicing their home insurance policies, and gathering the necessary information to ensure...


  • Norwich, Norfolk, United Kingdom Aviva Full time

    Customer Service Representative Job DescriptionWe are seeking a skilled Customer Service Representative to join our team at Aviva. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, processing and servicing their home insurance policies, and gathering the necessary information to ensure...


  • Norwich, Norfolk, United Kingdom The VPS Group Full time

    Customer Service RepresentativeAt Evander, we are seeking a skilled Customer Service Representative to join our team. As a key member of our operations team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Communicate effectively with clients, customers, and internal stakeholders to resolve...


  • Norwich, Norfolk, United Kingdom BT Group Full time

    About the RoleWe are seeking a Customer Service Representative to join our team at EE. As a Customer Service Representative, you will be the face of our brand, providing exceptional customer service and building lasting relationships with our customers.Key ResponsibilitiesProvide excellent customer service, responding to customer inquiries and resolving...


  • Norwich, Norfolk, United Kingdom World Fuel Services Full time

    At World Kinect, our employees are the key to our global success.The Customer Service Representative is an integral part of the Watson Team, a fast-paced customer service team with a responsibility for delivering an exceptional customer experience to customers in the UK.Reporting to the customer service team leader, the Customer Service Representative is an...


  • Norwich, Norfolk, United Kingdom The VPS Group Full time

    Customer Service RepresentativeAt Evander, we are seeking a highly skilled Customer Service Representative to join our team. As a key member of our operations team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Communicate effectively with clients, customers, and internal stakeholders to...


  • Norwich, Norfolk, United Kingdom The VPS Group Full time

    Customer Service RepresentativeAbout the Role:We are seeking a highly skilled Customer Service Representative to join our team at The VPS Group. As a key member of our operations team, you will be responsible for delivering exceptional customer service and ensuring seamless communication with our clients, stakeholders, and internal teams.Key...


  • Norwich, Norfolk, United Kingdom World Fuel Services Full time

    At World Kinect, our employees are the key to our global success.The Customer Service Representative is an integral part of the Watson Team, a fast-paced customer service team with a responsibility for delivering an exceptional customer experience to customers in the UK.Reporting to the customer service team leader, the Customer Service Representative is an...


  • Norwich, Norfolk, United Kingdom World Fuel Services Full time

    At World Kinect, our employees are the key to our global success.The Customer Service Representative is an integral part of the Watson Team, a fast-paced customer service team with a responsibility for delivering an exceptional customer experience to customers in the UK.Reporting to the customer service team leader, the Customer Service Representative is an...


  • Norwich, Norfolk, United Kingdom Tesco Full time

    About the RoleWe are seeking a skilled and enthusiastic Customer Service Representative to join our team at Tesco. As a key member of our store team, you will be responsible for delivering exceptional customer service, working closely with colleagues to ensure a seamless shopping experience.Key ResponsibilitiesProvide outstanding customer service, responding...


  • Norwich, Norfolk, United Kingdom Aviva Full time

    Customer Service RepresentativeAt Aviva, we're looking for a skilled Customer Service Representative to join our team. As a key member of our customer support team, you'll be responsible for providing exceptional service to our customers, processing and servicing their home insurance policies, and gathering the necessary information to ensure their needs are...


  • Norwich, Norfolk, United Kingdom Aviva Full time

    Customer Service RepresentativeAt Aviva, we're looking for a skilled Customer Service Representative to join our team. As a key member of our customer support team, you'll be responsible for providing exceptional service to our customers, processing and servicing their home insurance policies, and gathering the necessary information to ensure their needs are...


  • Norwich, Norfolk, United Kingdom beBee Professionals Full time £25,000 - £35,000

    We are seeking a Customer Service Representative to deliver excellent service and support to our customers at beBee Professionals in Norwich.Key Responsibilities:Engage with customers to provide service and support.Participate in all aspects of the operational workflow.Collaborate with team members to meet and exceed goals.Requirements:High school diploma or...


  • Norwich, Norfolk, United Kingdom Aviva Full time

    Customer Service Representative Job DescriptionWe are seeking a skilled Customer Service Representative to join our team at Aviva. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers, processing and servicing their home insurance policies, and gathering the necessary information to ensure...


  • Norwich, Norfolk, United Kingdom beBee Professionals Full time £20,000 - £30,000

    We are seeking a skilled Customer Service Representative to provide exceptional service to our customers. The ideal candidate will have excellent communication and problem-solving skills, with the ability to handle high-volume queries while maintaining attention to detail.Responsibilities:Handle customer inquiries and resolve issues efficiently.Provide...


  • Norwich, Norfolk, United Kingdom Sainsbury's Full time

    About the RoleWe're seeking a skilled Customer Service Representative to join our team as an Online Assistant. As a key member of our customer-facing team, you'll play a vital role in ensuring our customers receive exceptional service and support.Key Responsibilities:Pick and deliver online customer orders to their doorstepsProvide excellent customer service...


  • Norwich, Norfolk, United Kingdom Aviva Full time

    About the Role:As a Customer Service Representative at Aviva, you will play a vital role in providing exceptional customer experiences. You will be the face of Aviva, ensuring our customers feel supported and cared for.With a clear pay progression framework, you will have opportunities to develop your skills and progress in your role.We offer a generous...