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Customer Service Representative

1 month ago

Norwich, Norfolk, United Kingdom Aviva Full time
Customer Service Representative

At Aviva, we're looking for a skilled Customer Service Representative to join our team. As a key member of our customer support team, you'll be responsible for providing exceptional service to our customers, processing and servicing their home insurance policies, and gathering the necessary information to ensure their needs are met.

Key Responsibilities:
  • Provide telephone support to customers, answering a variety of calls and building rapport to tailor the product to their needs.
  • Utilize multiple systems simultaneously to efficiently process and service customer policies.
  • Work in a dynamic team environment, collaborating with colleagues to achieve customer satisfaction.
  • Embrace change and share ideas to improve the customer experience.
  • Develop strong communication, listening, and questioning skills to build trust with customers.
What We Offer:
  • A starting salary of £23,900, rising to £24,200 following completion of training and going live.
  • Step pay progression to develop in the role at your own pace.
  • Bonus opportunity - 6% of annual salary, dependent on performance and Aviva's.
  • Generous pension scheme, with Aviva contributing up to 14%.
  • 25 days holiday plus bank holidays, with the option to buy or sell up to 5 days.
  • Discounts on Aviva products and other retailer discounts.
  • Free Aviva shares and share in the success of Aviva through our Matching Share Plan and Save As You Earn scheme.
  • Supportive policies, including parental and carer's leave.
  • Flexible benefits to suit you, including sustainability options.
  • Three paid volunteering days to make a difference and be part of our Aviva Communities.

We're an inclusive company, welcoming everyone, and we consider all forms of flexible working. If you're excited but unsure you tick every box, we encourage you to apply. We flex locations, hours, and working patterns to suit our customers, business, and you.