Customer Service Representative

2 months ago


Norwich, Norfolk, United Kingdom beBee Professionals Full time £20,000 - £30,000

We are seeking a skilled Customer Service Representative to provide exceptional support to our customers in Norwich, United Kingdom. As the first point of contact, you will handle incoming queries, provide accurate information, and resolve issues efficiently.

Key Responsibilities:

  • Handle customer inquiries via phone, email, and chat.
  • Provide product and service information to customers.
  • Resolve customer complaints and escalate when necessary.
  • Process customer orders and manage account information.
  • Keep records of customer interactions and follow-up tasks.

Requirements:

  • Previous experience in a customer service role is preferred.
  • Excellent communication and problem-solving skills.
  • Ability to handle high-volume queries while maintaining attention to detail.
  • Proficiency in Microsoft Office and CRM systems.

Benefits:

  • Competitive salary with performance-based incentives.
  • Pension scheme and healthcare benefits.
  • Training and development opportunities.
  • Supportive work environment with clear career progression.


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