Customer Service Advisor
13 hours ago
About the Role:
We are seeking an experienced Customer Service Representative to join our team at our office located just outside of Norwich. As a Customer Service Representative, you will be responsible for delivering exceptional customer service experiences, ensuring high quality and accuracy in all interactions.
Your Key Responsibilities:
- Obtain necessary information to ensure products meet both customer demands and needs.
- Issue policy documents within regulatory timeframes.
- Underwrite policies within your delegated authority.
- Manage the renewal and new business diary with the team.
- Respond to customer enquiries via telephone, email, and post in a timely manner.
- Manage objections and customer complaints professionally and efficiently.
- Record and maintain accurate customer information.
- Process payments, including renewals and new business.
What We Offer:
The successful candidate will receive a competitive salary package, including:
- Basic salary: £21,000
- Monthly bonus up to an additional £100 per month
- Annual bonus
- Holiday starting at 21 days + bank holidays, rising with length of service to 27 days + bank holidays
- Hybrid working arrangement once trained/competent for the role
- 10% employer contribution to pension scheme
- Death in service benefit
- BUPA cash plan (medical expenses)
- Free parking
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