Customer Service Advisor

13 hours ago


Norwich, Norfolk, United Kingdom Service Service Full time

About the Role:

We are seeking an experienced Customer Service Representative to join our team at our office located just outside of Norwich. As a Customer Service Representative, you will be responsible for delivering exceptional customer service experiences, ensuring high quality and accuracy in all interactions.

Your Key Responsibilities:

  • Obtain necessary information to ensure products meet both customer demands and needs.
  • Issue policy documents within regulatory timeframes.
  • Underwrite policies within your delegated authority.
  • Manage the renewal and new business diary with the team.
  • Respond to customer enquiries via telephone, email, and post in a timely manner.
  • Manage objections and customer complaints professionally and efficiently.
  • Record and maintain accurate customer information.
  • Process payments, including renewals and new business.

What We Offer:

The successful candidate will receive a competitive salary package, including:

  • Basic salary: £21,000
  • Monthly bonus up to an additional £100 per month
  • Annual bonus
  • Holiday starting at 21 days + bank holidays, rising with length of service to 27 days + bank holidays
  • Hybrid working arrangement once trained/competent for the role
  • 10% employer contribution to pension scheme
  • Death in service benefit
  • BUPA cash plan (medical expenses)
  • Free parking


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