Operational Customer Services Advisor

1 month ago


Norwich, Norfolk, United Kingdom Phoenix Group Full time

We are looking for a skilled Operational Customer Services Advisor to join our team at Phoenix Group. In this role, you will be responsible for delivering exceptional customer experiences through various channels, including phone and email support.

About the Company

Phoenix Group is a leading provider of financial services, committed to delivering exceptional customer experiences. We offer a range of products and services, and are always looking for talented individuals to join our team.

Key Responsibilities
  • Developing a strong understanding of customer needs and intervening to deliver the right outcome.
  • Building and maintaining customer relationships through exceptional service.
  • Collaborating with the team to ensure customer queries are resolved efficiently.

The estimated salary for this role is around £26,000 - £32,000 per annum, depending on experience. We offer a competitive benefits package, including private medical cover, annual leave, and pension.



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