Customer Service Portfolio Manager

2 weeks ago


Norwich, Norfolk, United Kingdom R13 Recruitment Full time

R13 Recruitment is partnering a well-established Norfolk business to find a skilled Customer Service Advisor.

This full-time, permanent position involves working Monday to Friday with a hybrid of office and remote working. The ideal candidate will have a driving license and access to a vehicle due to the location.

Key responsibilities include managing an assigned portfolio of clients, providing comprehensive support, and maintaining communication to ensure timely updates on order status and delivery incidents.

To succeed in this role, you should have at least 2 years of customer service experience, preferably B2B. You'll also need strong communication skills, excellent telephone manner, and proficiency in Microsoft Office.

Apart from these key skills, SAP and Salesforce experience would be beneficial but not essential for this position.

The estimated salary for this role is around £25,000-£30,000 per annum, depending on qualifications and experience.

What We're Looking For
  • Experience in managing client portfolios and providing exceptional customer support.
  • Strong communication and interpersonal skills with ability to work effectively in a team environment.
  • Proficiency in Microsoft Office and other relevant software applications.


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