Customer Service Advisor

8 hours ago


Norwich, Norfolk, United Kingdom Anglian Home Improvements Full time
Anglian Home Improvements Call Centre Advisor Role

We are seeking two experienced and enthusiastic Customer Service Advisors to join our team, working evenings and weekends. This is an excellent opportunity for individuals with a passion for delivering exceptional customer experiences to work in a dynamic and fast-paced environment.

This role involves engaging with current or interested customers over the phone and online, converting conversations into leads for our sales team. The ideal candidate will be focused, have strong communication skills, and possess a professional telephone manner.

Key Responsibilities:
  • Establish and maintain rapport with customers, understanding their needs and preferences
  • Deliver product knowledge and information to customers, ensuring they feel informed and supported
  • Secure appointments for our sales team to meet customers and complete sales transactions
  • Meet set targets through effective product knowledge and exceptional customer service
Requirements and Qualifications:
  • Relevant experience in telesales, retail, estate agency, or customer service
  • Basic IT skills, including proficiency in CRM software
  • Ability to work independently and as part of a team, following direction and guidance
  • Self-motivation, with a drive to achieve targets and exceed customer expectations
Benefits Package:
  • Competitive salary: £24,000 - £28,000 per annum (dependent on experience)
  • 31 days annual leave, increasing to 33 days after 2 years' service (pro rata)
  • Well-being benefits, including birthday off annually, discounted gym memberships, 24-hour remote access to a doctor, and online fitness classes
  • Frequent internal Call Centre incentives and rewards
  • Paid time off annually to volunteer
  • A wide range of discounts and freebies for retail, cinema, theatre, food shopping, eating in and out
  • Breakout games room


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