Customer Service Advisor
2 days ago
We are seeking a Customer Service Representative to join our team in Norwich. As a key member of our customer service team, you will be providing excellent telephone support to our customers, processing and servicing their home insurance policies.
This role is ideal for individuals who enjoy building rapport with customers and are passionate about delivering high-quality customer service. You will work in a fast-paced environment, utilising multiple systems simultaneously, and supporting customers on the telephone.
In this dynamic role, you will have the opportunity to develop your skills and experience, working with a talented team that values collaboration and teamwork.
Key Responsibilities- Provide exceptional telephone support to customers, resolving their queries and concerns promptly and professionally.
- Process and service customer home insurance policies efficiently and effectively.
- Work collaboratively with the team to achieve shared goals and objectives.
- A great phone manner, with the ability to build rapport and show empathy with customers.
- Strong communication, listening, and questioning skills.
- Able to work in a fast-paced environment, multitasking and prioritising tasks effectively.
- Proficient typing and IT skills.
- A competitive starting salary of £23,900 (based on 35 hours), rising to £24,200 following completion of training and going live.
- Ongoing training and development opportunities to enhance your skills and knowledge.
- A generous pension scheme, with Aviva contributing up to 14% depending on your contributions.
- 25 days' annual leave, plus bank holidays, and the option to buy or sell up to 5 additional days.
- A range of flexible benefits, including cycle-to-work schemes and sustainability options.
- The opportunity to make a real difference in the lives of our customers and colleagues.
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