Customer Service Advisor

2 days ago


Norwich, Norfolk, United Kingdom Aviva Full time
Job Overview

We are seeking a Customer Service Representative to join our team in Norwich. As a key member of our customer service team, you will be providing excellent telephone support to our customers, processing and servicing their home insurance policies.

This role is ideal for individuals who enjoy building rapport with customers and are passionate about delivering high-quality customer service. You will work in a fast-paced environment, utilising multiple systems simultaneously, and supporting customers on the telephone.

In this dynamic role, you will have the opportunity to develop your skills and experience, working with a talented team that values collaboration and teamwork.

Key Responsibilities
  • Provide exceptional telephone support to customers, resolving their queries and concerns promptly and professionally.
  • Process and service customer home insurance policies efficiently and effectively.
  • Work collaboratively with the team to achieve shared goals and objectives.
Requirements
  • A great phone manner, with the ability to build rapport and show empathy with customers.
  • Strong communication, listening, and questioning skills.
  • Able to work in a fast-paced environment, multitasking and prioritising tasks effectively.
  • Proficient typing and IT skills.
What We Offer
  • A competitive starting salary of £23,900 (based on 35 hours), rising to £24,200 following completion of training and going live.
  • Ongoing training and development opportunities to enhance your skills and knowledge.
  • A generous pension scheme, with Aviva contributing up to 14% depending on your contributions.
  • 25 days' annual leave, plus bank holidays, and the option to buy or sell up to 5 additional days.
  • A range of flexible benefits, including cycle-to-work schemes and sustainability options.
  • The opportunity to make a real difference in the lives of our customers and colleagues.


  • Norwich, Norfolk, United Kingdom Aviva Full time

    As a Customer Service Advisor at Aviva, you will be responsible for providing exceptional telephone support to our customers, processing and servicing their home insurance policies. You will gather the correct information professionally and efficiently, taking the time to understand the needs of our customers by answering a variety of calls and building...


  • Norwich, Norfolk, United Kingdom Aviva Full time

    Customer Service Advisor – Starting Salary £23,900As a Customer Service Advisor at Aviva, you will be providing telephone support to our customers, processing and servicing their home insurance policies, gathering the correct information professionally and efficiently.You will take time to understand the needs of our customers by answering a variety of...

  • Service Advisor

    4 weeks ago


    Norwich, Norfolk, United Kingdom polkadotfrog Full time

    A key role for Polkadotfrog, the Service Advisor will be the primary point of contact between customers and our skilled technicians.Responsibilities:Communicate with clients regarding vehicle issues, insurance queries, and warranty mattersMaintain strong relationships with clients to ensure repeat business and customer loyaltyProvide clear information to...

  • Service Advisor

    4 weeks ago


    Norwich, Norfolk, United Kingdom Inchcape Retail Full time

    Service Advisor RoleCreate exceptional experiences for our customers as a Service Advisor at Inchcape Retail.As the main point of contact for customer communication, you will work with world-class brands to deliver outstanding and trusted experiences.With a focus on customer satisfaction, you will be responsible for ensuring that our customers receive the...

  • Service Advisor

    4 weeks ago


    Norwich, Norfolk, United Kingdom polkadotfrog Full time

    Job DescriptionA key role at polkadotfrog, the Service Advisor - Customer Liaison will be the primary point of contact between customers and our skilled technicians.Responsibilities include:Communicating with clients about vehicle problems, insurance questions, and warranty issuesMaintaining positive relationships with clients to ensure repeat and return...


  • Norwich, Norfolk, United Kingdom Aviva Full time

    Customer Advisor – Starting Salary £23,900In this role, you will be providing telephone support to our customers, processing and servicing their home insurance policies, gathering the correct information professionally and efficiently.You will take time to understand the needs of our customers by answering a variety of calls, building rapport, and...


  • Norwich, Norfolk, United Kingdom Service Service Employment Agency Limited Full time

    We're seeking a highly motivated and personable IT-literate customer service professional to join our professional services organisation.The customer service team provides support to multiple e-commerce web shops daily, through telephone, email, and online chat support.As a customer-focused individual with a proactive approach, you'll thrive in a fast-paced...

  • Service Advisor Role

    4 weeks ago


    Norwich, Norfolk, United Kingdom Group 1 Automotive Full time

    Service Advisor OpportunityAs a Service Advisor at Group 1 Automotive, you will be the main point of contact for all customer communication while their vehicle is undergoing maintenance and repair in our Retail Centre.Key Responsibilities:Deliver outstanding and trusted experiences for our customers.Work with world-class brands to create experiences you can...

  • Service Advisor

    4 weeks ago


    Norwich, Norfolk, United Kingdom Group 1 Automotive Full time

    Job DescriptionAs a Service Advisor at Group 1 Automotive, you will be the main point of contact for all customer communication while their vehicle is undergoing maintenance and repair in our Retail Centre.Key responsibilities include providing an outstanding level of customer care, booking service and repair work, and keeping customers fully informed of...


  • Norwich, Norfolk, United Kingdom Adecco UK Limited Full time

    Our client, based in the UK, is seeking a Customer Service Advisor to join their team. As a Customer Service Advisor, you will be responsible for providing exceptional customer service, resolving queries, and collaborating with the team to resolve delivery issues and identify stock discrepancies. The ideal candidate will have previous experience in a...


  • Norwich, Norfolk, United Kingdom Group 1 Automotive Full time

    Job Opportunity:Service Advisor - JLR NorwichUp to £32,146.07 plus OTE (On Target Earnings)Average 45 Hours per WeekWe are seeking a skilled Service Advisor to join our team at JLR Norwich.About the Role:Main Point of Contact: As a Service Advisor, you will be the primary point of contact for customers while their vehicle is undergoing maintenance and...


  • Norwich, Norfolk, United Kingdom Perfect Placement Full time

    Senior Service AdvisorWe are seeking a highly skilled Senior Service Advisor to join our busy Garage in the Stalham area. Our client is a family-run automotive business with a strong reputation for excellence.Key Responsibilities:Provide exceptional customer service and communicate effectively with customers about repair work required on their...


  • Norwich, Norfolk, United Kingdom beBee Professionals Full time £20,000 - £30,000

    Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to join our team at beBee Professionals in Norwich, United Kingdom.Key Responsibilities:Provide exceptional customer service through various communication channels, including phone, email, and chat.Respond to customer inquiries and resolve issues in a timely and...


  • Norwich, Norfolk, United Kingdom Norse Group Full time

    Contact Centre AdvisorJob Summary:We are seeking a skilled Contact Centre Advisor to provide exceptional customer service support within our Facilities Management division. As a key member of our team, you will be responsible for communicating effectively with clients, resolving issues, and maintaining accurate records.Key Responsibilities:Communicate...


  • Norwich, Norfolk, United Kingdom Polkadotfrog Ltd Full time

    Polkadotfrog Ltd is seeking an experienced Service Advisor to join our dynamic automotive team in Norwich.Key Responsibilities:Answer customer inquiries regarding services, including estimated completion times for vehicle repairs.Utilize multiple communication channels, such as online bookings, phone calls, and in-person interactions, to schedule...


  • Norwich, Norfolk, United Kingdom Anglian Home Improvements Full time

    Are you passionate about delivering exceptional customer experiences? We are seeking a dedicated and enthusiastic Customer Service Advisor to join our growing team.Key Responsibilities:As a Customer Service Advisor, you will play a pivotal role in ensuring our customers receive top-notch service. Your responsibilities will include:Customer Interaction:...


  • Norwich, Norfolk, United Kingdom Anglian Home Improvements Full time

    Are you passionate about delivering exceptional customer experiences? We are seeking a dedicated and enthusiastic Customer Service Advisor to join our growing team.Key Responsibilities:As a Customer Service Advisor, you will play a pivotal role in ensuring our customers receive top-notch service. Your responsibilities will include:Customer Interaction:...


  • Norwich, Norfolk, United Kingdom Anglian Home Improvements Full time

    Are you passionate about delivering exceptional customer experiences? We are seeking a dedicated and enthusiastic Customer Service Advisor to join our team.Key Responsibilities:As a Customer Service Advisor, you will play a pivotal role in ensuring our customers receive top-notch service. Your responsibilities will include:Customer Interaction: Engage with...


  • Norwich, Norfolk, United Kingdom Anglian Home Improvements Full time

    Customer Service Advisor RoleAt Anglian Home Improvements, we're seeking a dedicated and customer-focused individual to join our team as a Customer Service Advisor. As a key member of our customer service team, you will play a vital role in delivering exceptional customer experiences and ensuring our customers receive top-notch service.Key...


  • Norwich, Norfolk, United Kingdom beBee Professionals Full time £20,000 - £25,000

    We are seeking a Sales and Service Advisor to deliver exceptional customer service and support the store's day-to-day operations in Norwich, United Kingdom.Key Responsibilities:Provide excellent customer service and assist customers with product selection.Operate the cash register and handle transactions efficiently.Maintain the store's visual presentation...