Customer Service Representative

4 weeks ago


Norwich, Norfolk, United Kingdom Anglian Home Improvements Full time

Are you passionate about delivering exceptional customer experiences? We are seeking a dedicated and enthusiastic Customer Service Advisor to join our growing team.

Key Responsibilities:

As a Customer Service Advisor, you will play a pivotal role in ensuring our customers receive top-notch service. Your responsibilities will include:

  • Customer Interaction: Engage with customers via various channels, including phone, email, and live chat, to address inquiries, resolve issues, and provide assistance.
  • Problem Solving: Analyse customer concerns and proactively identify solutions, demonstrating excellent problem-solving skills to enhance customer satisfaction.
  • Product Knowledge: Develop a deep understanding of our products and services to effectively guide customers through their queries and provide accurate information.
  • Communication Skills: Exhibit outstanding communication skills, both written and verbal, to convey information clearly and professionally.
  • Team Collaboration: Collaborate with colleagues to share insights, contribute to a positive team environment, and collectively achieve service excellence.

Qualifications:

  • Previous experience in a customer service role is preferred but not mandatory.
  • Strong communication skills and the ability to empathize with customers.
  • Problem-solving aptitude and the capacity to think on your feet.
  • Excellent organizational skills and attention to detail.
  • A positive attitude and a commitment to delivering exceptional customer service.

Why Join Us:

  • 31 days holiday, increasing to 33 days after 2 year's service
  • Well-being benefits such as your birthday off annually, discounted gym memberships, 24hr remote access to a doctor and on-line fitness classes
  • Frequent internal Call Centre incentives and rewards
  • Paid time off annually to volunteer
  • A wide variety of retail, cinema, theatre, food shopping, eating in and out discounts and freebies
  • Discounted staff purchase scheme

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