Service Advisor

2 weeks ago


Norwich, Norfolk, United Kingdom polkadotfrog Full time
Job Description

A key role at polkadotfrog, the Service Advisor - Customer Liaison will be the primary point of contact between customers and our skilled technicians.

Responsibilities include:

  • Communicating with clients about vehicle problems, insurance questions, and warranty issues
  • Maintaining positive relationships with clients to ensure repeat and return customers
  • Answering customer questions about services, including when to expect vehicle repairs
  • Ensuring customer vehicles are finished on time
  • Using all methods of customer communication to schedule and book appointments, vehicle drop-offs, and vehicle pick-ups
  • Communicating with technicians about vehicle statuses
  • Relaying vehicle problems and needs to the repair department
  • Liaising with technicians about parts ordering to ensure requisite parts are available when vehicle repairs require them

Required Skills

  • Experience within a similar role
  • A proactive mindset
  • Confidence and the ability to manage time well
  • Excellent customer care skills

Salary: £27,500 basic with OTE of £30,000 - £33,000 Plus excellent benefits



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