Service Advisor
2 weeks ago
A key role at polkadotfrog, the Service Advisor - Customer Liaison will be the primary point of contact between customers and our skilled technicians.
Responsibilities include:
- Communicating with clients about vehicle problems, insurance questions, and warranty issues
- Maintaining positive relationships with clients to ensure repeat and return customers
- Answering customer questions about services, including when to expect vehicle repairs
- Ensuring customer vehicles are finished on time
- Using all methods of customer communication to schedule and book appointments, vehicle drop-offs, and vehicle pick-ups
- Communicating with technicians about vehicle statuses
- Relaying vehicle problems and needs to the repair department
- Liaising with technicians about parts ordering to ensure requisite parts are available when vehicle repairs require them
Required Skills
- Experience within a similar role
- A proactive mindset
- Confidence and the ability to manage time well
- Excellent customer care skills
Salary: £27,500 basic with OTE of £30,000 - £33,000 Plus excellent benefits
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