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Service Advisor

4 weeks ago

Norwich, Norfolk, United Kingdom Inchcape Retail Limited Full time
Job Title: Service Advisor

As a Service Advisor at Inchcape Retail Limited, you will be the main point of contact for all customer communication while their vehicle is undergoing maintenance and repair in our Retail Centre.

Key Responsibilities:

  • Provide exceptional customer care and ensure a positive experience for all customers
  • Book service and repair work, ensuring workshop and parts availability
  • Keep customers informed of progress and provide timely updates
  • Organise loan car bookings and process payments in a timely manner
  • Maintain accurate customer records and convert calls into bookings

Requirements:

  • Excellent communication and organisational skills
  • A passion for delivering exceptional customer experiences
  • Ability to identify customer needs and opportunities to upsell
  • Previous experience in a target-driven role and full UK driving licence

About Us:

Inchcape Retail Limited is a leading automotive retailer with 113 dealerships in the UK, representing 21 brands. We offer a range of benefits, including competitive pay, comprehensive training, and a commitment to providing exceptional career opportunities.

What We Offer:

  • 33 days annual leave, including bank holidays, rising with length of service
  • Retail discounts, gym discounts, and cycle-to-work scheme
  • Flexible pension scheme and Sharesave scheme
  • Family-friendly policies and wellbeing programme

Join Our Team:

We are committed to providing a supportive and inclusive work environment. If you are passionate about delivering exceptional customer experiences and have the skills and qualifications required for this role, we encourage you to apply.