Service Advisor

4 weeks ago


Norwich, Norfolk, United Kingdom Group 1 Automotive Full time
Job Description

As a Service Advisor at Group 1 Automotive, you will be the main point of contact for all customer communication while their vehicle is undergoing maintenance and repair in our Retail Centre.

Key responsibilities include providing an outstanding level of customer care, booking service and repair work, and keeping customers fully informed of progress. You will also be responsible for organising loan car bookings and obtaining and processing payments in a timely manner.

What We Offer

  • Competitive salary and benefits package
  • Opportunities for career progression and professional development
  • A supportive and collaborative team environment
  • Flexible working hours and a positive work-life balance

Requirements

  • Excellent communication and organisational skills
  • A passion for delivering an incredible experience to all customers
  • The ability to identify customer needs and opportunities to upsell
  • Excellent time management skills and the ability to work under pressure

About Us

Group 1 Automotive is a leading partner in the UK for Mercedes-Benz, Volkswagen, and Audi, and second largest for BMW & MINI. We have 113 dealerships in the UK, representing 21 brands at the forefront of automotive retail.

We are committed to providing exceptional customer services and career opportunities for our people. If you are a motivated and customer-focused individual who is passionate about delivering outstanding experiences, we would love to hear from you.


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