Service Advisor Expert
1 month ago
Job Opportunity:
Service Advisor - JLR Norwich
Up to £32,146.07 plus OTE (On Target Earnings)
Average 45 Hours per Week
We are seeking a skilled Service Advisor to join our team at JLR Norwich.
About the Role:
- Main Point of Contact: As a Service Advisor, you will be the primary point of contact for customers while their vehicle is undergoing maintenance and repair.
- Customer Communication: You will provide exceptional customer care, ensuring that customers are fully informed about the progress of their vehicle repairs.
- Organisational Skills: Book service and repair work, manage loan car bookings, and process payments in a timely manner.
- Time Management: Prioritise tasks effectively to meet deadlines and achieve targets.
- Excellent Communication: Build strong relationships with customers, colleagues, and other stakeholders.
- Upselling Opportunities: Identify opportunities to upsell services and products to customers.
About Us:
Group 1 Automotive: A leading automotive retailer with over 7,000 colleagues across 113 dealerships in the UK, representing 21 brands.
Our Mission: To deliver outstanding and trusted experiences for our customers, partners, and people.
What We Offer:
- Competitive Salary: Up to £32,146.07 plus OTE
- Benefits Package: Comprehensive benefits, including retail discounts, gym discounts, cash healthcare plans, cycle-to-work scheme, and more.
- Flexible Working: Average 45 hours per week, with flexible working arrangements available.
- Professional Development: Opportunities for training, development, and career progression.
Requirements:
- Excellent Communication Skills: Strong verbal and written communication skills, with the ability to build rapport with customers and colleagues.
- Organisational Skills: Ability to prioritise tasks, manage multiple projects, and meet deadlines.
- Time Management: Effective time management skills, with the ability to work under pressure.
- Full UK Driving Licence: Required for travel between sites and for customer visits.
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