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Customer Service Representative

1 month ago

Norwich, Norfolk, United Kingdom Aviva Full time
Customer Service Representative Job Description

We are seeking a skilled Customer Service Representative to join our team at Aviva. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, processing and servicing their home insurance policies, and gathering the necessary information to ensure seamless policy administration.

Key Responsibilities:
  • Provide telephone support to customers, responding to their queries and resolving issues in a professional and efficient manner.
  • Process and service home insurance policies, ensuring accurate and timely completion of tasks.
  • Gather and verify customer information, using a range of systems to ensure accurate and up-to-date records.
  • Work collaboratively with colleagues to achieve team goals and objectives.
  • Participate in training and development programs to enhance skills and knowledge.
Requirements:
  • Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues.
  • Strong problem-solving and analytical skills, with the ability to think critically and make sound decisions.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
  • Proficient in using a range of systems and technology, including CRM software and other tools.
  • Previous customer service experience is desirable, but not essential, as full training will be provided.
What We Offer:
  • A competitive starting salary of £23,900, rising to £24,200 following completion of training and going live.
  • Opportunities for career progression and professional development.
  • A comprehensive benefits package, including pension scheme, holiday entitlement, and discounts on Aviva products.
  • A supportive and inclusive work environment, with a focus on employee wellbeing and work-life balance.

We are an equal opportunities employer and welcome applications from all backgrounds and experiences. If you are passionate about delivering exceptional customer service and have a strong desire to learn and develop, we encourage you to apply for this exciting opportunity.