Customer Service Representative
4 weeks ago
At Reed, we're seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer service team, you'll play a vital role in delivering exceptional customer experiences for our fashion clients.
Key Responsibilities:- Customer Service: Provide timely and effective support to customers through various channels, ensuring their queries are resolved efficiently and professionally.
- Order Management: Manage purchase orders, returns, and chargebacks, ensuring seamless order processing and timely delivery.
- Product Management: Collaborate with our ECOMM specialist to maintain accurate and competitively priced product databases, ensuring our customers have access to the latest fashion products.
- Operational Assurance: Ensure smooth order and return processes, capturing funds correctly, sending orders to ERP and WMS systems, and providing timely email communication with Amazon.
- Continuous Learning: Stay informed about Amazon trends, innovations, and emerging technologies to shape our future Amazon presence.
- Previous experience with Amazon Seller Central or Vendor Central.
- Proficiency in Microsoft Excel.
- Experience with an eCommerce business that ships physical goods.
- Familiarity with ERP systems is a plus.
- Knowledge of soft goods and dancewear is advantageous.
We offer a competitive salary, excellent benefits package, and hybrid working arrangements. If you're passionate about delivering exceptional customer experiences and have a keen eye for detail, we'd love to hear from you.
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Customer Service Representative
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Norwich, Norfolk, United Kingdom Norwich Airport Full timeJob DescriptionMain ResponsibilitiesThe Customer Service Representative will be responsible for providing exceptional customer service to passengers at Norwich Airport. This will include checking in passengers and baggage, handling customer inquiries, and ensuring that all documentation is completed accurately and efficiently.Key DutiesCheck in passengers...
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