Customer Service Representative

4 weeks ago


Norwich, Norfolk, United Kingdom Reed Full time
Job Title: Customer Service Representative

At Reed, we're seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer service team, you'll play a vital role in delivering exceptional customer experiences for our fashion clients.

Key Responsibilities:
  • Customer Service: Provide timely and effective support to customers through various channels, ensuring their queries are resolved efficiently and professionally.
  • Order Management: Manage purchase orders, returns, and chargebacks, ensuring seamless order processing and timely delivery.
  • Product Management: Collaborate with our ECOMM specialist to maintain accurate and competitively priced product databases, ensuring our customers have access to the latest fashion products.
  • Operational Assurance: Ensure smooth order and return processes, capturing funds correctly, sending orders to ERP and WMS systems, and providing timely email communication with Amazon.
  • Continuous Learning: Stay informed about Amazon trends, innovations, and emerging technologies to shape our future Amazon presence.
Requirements:
  • Previous experience with Amazon Seller Central or Vendor Central.
  • Proficiency in Microsoft Excel.
  • Experience with an eCommerce business that ships physical goods.
  • Familiarity with ERP systems is a plus.
  • Knowledge of soft goods and dancewear is advantageous.
What We Offer:

We offer a competitive salary, excellent benefits package, and hybrid working arrangements. If you're passionate about delivering exceptional customer experiences and have a keen eye for detail, we'd love to hear from you.



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