Customer Service Representative
4 months ago
This is an opportunity to join a dedicated team, within a well established dancewear company.
**KEY RESPONSIBILITIES**
- Answer inbound queries, customer service calls and action any associated administration
- Deal with any enquiries, orders, and deliveries
- Liaising with customers, suppliers and internal departments
This includes, but is not limited to:
- Processing daily Customer orders (Wholesale and E Comm)
- Providing delivery dates
- Managing back orders and Returns
- Investigating complaints
- Identifying and working to customer priorities
- Work together within a team or individually to improve efficiencies and our level of customer care at all times
- To investigate opportunities for new customers and products as they arise, taking initiative and escalating matters where appropriate
- Assist in productive sales activity through the delivery of quality service to customers and proactive offering of promotions
- Forming close working relationship with Customers
**CANDIDATE**
- Experience of European business culture
- European language would be considered an asset
- Ability to organize and prioritize workload to meet deadlines
- Excellent interpersonal, organizational and communication skills
- Proactive in approach with flexible attitude
- Strong problem-solving skills
- Dance industry interest or experience would be an advantage
- Fluent in English, written and verbal (additional European languages would be an advantage)
**40 hours per week with competitive salary and comprehensive benefits package**
**Office located in Norwich. This is a hybrid role with Tuesday, Wednesday and Thursday in Office and Monday and Friday remote if desired.**
**Job Types**: Full-time, Permanent
**Salary**: £22,000.00-£25,000.00 per year
**Benefits**:
- Casual dress
- Company pension
- Employee discount
- Life insurance
- On-site parking
- Sick pay
- Work from home
Schedule:
- Monday to Friday
**Education**:
- A-Level or equivalent (preferred)
**Experience**:
- customer service: 1 year (preferred)
**Language**:
- European Language (preferred)
Work Location: Hybrid remote in Norwich, NR3 2AW
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