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Customer Service Representative
2 months ago
Client Support Specialist - TFM
£25.58 pro rata
Norse Group is looking for a Client Support Specialist to deliver exceptional customer service within the Facilities Management sector.
Our Helpdesk operates around the clock, aiming to provide continuous Customer Contact support to all clients, including both residential and commercial properties across various divisions within the TFM Contract.
This role is part-time, requiring 10 hours of work per week on Sundays from 9am to 7:30pm.
Key Responsibilities:
Engage confidently and effectively, managing telephone and email inquiries while liaising with the public, customers, and clients to address any concerns related to the diverse FM services offered. Efficiently process and resolve queries while maintaining professionalism and courtesy, with the ability to determine the necessary level of action. Accurately input and maintain data in our specialized database, documenting all information according to standard operating procedures and performing general administrative tasks as needed.Ideal Candidate:
Proven experience in a Call Centre or Customer Service role is essential. Strong interpersonal and communication skills with a keen focus on customer satisfaction. Ability to make independent decisions with excellent problem-solving capabilities. Strong organizational skills with the ability to prioritize tasks while maintaining a high level of attention to detail. Professional telephone etiquette with the ability to exercise tact and discretion while ensuring client confidentiality. Comprehensive understanding of Data Protection, GDPR, and proficiency in Microsoft Office.Our Offer:
All employees enjoy our company pension scheme and annual leave benefits, along with various local perks and opportunities for growth and development within a national organization.
We are dedicated to employment practices that foster diversity, promote equality, and eliminate unlawful or unfair discrimination.
We reserve the right to close this vacancy once we have received a sufficient number of applications. If you have not been contacted within two weeks of the closing date, please assume that your application has not been successful and will not be progressed to the next stage.
