Customer Service Representative

1 week ago

Norwich, Norfolk, United Kingdom Auxillis Full time
About Auxillis

Auxillis is a leading provider of integrated mobility solutions, supporting customers across the UK, Ireland, and Spain. We are trusted by some of the UK's best known motor insurers and motoring brands to help their customers when they need it most.

Job Summary

We are seeking a highly skilled Customer Service Agent to join our team. As a Customer Service Agent, you will play a key role in delivering exceptional customer service and ensuring that our customers receive the best possible experience.

Key Responsibilities
  • Provide exceptional customer service to customers via phone, email, and in-person
  • Resolve customer queries and issues in a timely and professional manner
  • Manage customer accounts and ensure accurate and up-to-date information
  • Work collaboratively with colleagues to achieve team goals and objectives
  • Contribute to the development and implementation of customer service strategies and initiatives
What We Offer
  • A competitive basic salary
  • A quarterly bonus scheme
  • 24 days annual leave rising to 26 days with service (plus bank holidays) and an extra day's leave to celebrate your birthday
  • Free life assurance
  • Well-being services (including 24/7 GP service, mental health support, and physiotherapy + Health Cash Plan, Dental Plan & Travel Insurance)
  • Exclusive employee vehicle-leasing schemes
  • Pension and save-as-you-earn share scheme
  • Our Benefits App offering unlimited access to a huge range of retailer discounts and cashback
  • Wagestream for all our colleagues - a Financial Wellbeing app that gives you more control over your pay
About the Role

This is an exciting opportunity to join a dynamic and growing company, where you will have the chance to develop your skills and experience in a fast-paced and challenging environment. As a Customer Service Agent, you will be working in a busy and fast-paced branch, where you will be the first point of contact for customers. You will need to be confident, calm, and able to manage multiple tasks at once.

You will be working in a team environment, where you will be supported by your colleagues and encouraged to develop your skills and experience. You will have the opportunity to work with a range of customers, from individuals to businesses, and will be responsible for ensuring that they receive the best possible service.

We are looking for someone who is passionate about delivering exceptional customer service, and who is able to work in a fast-paced and dynamic environment. If you are a motivated and enthusiastic individual, who is looking for a new challenge, then this could be the perfect opportunity for you.

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