Customer Service Representative

3 days ago


Norwich, Norfolk, United Kingdom Arnold Clark Group Full time

Job Summary:

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our sales team, you will be responsible for delivering an exceptional customer experience, ensuring that our customers have a positive and memorable interaction with our brand.

Key Responsibilities:

  • Provide exceptional customer service, responding to customer inquiries and resolving any issues in a timely and professional manner.
  • Work closely with customers to understand their needs and preferences, providing personalized recommendations and solutions to meet their requirements.
  • Process sales transactions, handling customer payments and ensuring accurate and efficient processing.
  • Maintain a high level of product knowledge, staying up-to-date on new and existing products to provide expert advice to customers.
  • Collaborate with colleagues to achieve sales targets and drive business growth.
  • Participate in ongoing training and development to enhance skills and knowledge, ensuring continuous improvement in customer service and sales performance.

Requirements:

  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
  • Proven customer service experience, with a track record of delivering high-quality service and resolving customer complaints.
  • Ability to work in a fast-paced environment, handling multiple tasks and priorities simultaneously.
  • Basic math skills and accuracy in handling cash and credit transactions.
  • Availability to work a variety of shifts, including weekends and holidays.

What We Offer:

  • A competitive salary and benefits package, including generous employee discounts and opportunities for career advancement.
  • Ongoing training and development to enhance skills and knowledge.
  • A dynamic and supportive work environment, with a focus on teamwork and collaboration.
  • The opportunity to work with a leading retail brand, delivering exceptional customer experiences and driving business growth.


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