Customer Service Representative

1 day ago

Norwich, Norfolk, United Kingdom Anglian Home Improvements Full time

Job Summary:

We are seeking a highly skilled and dedicated Customer Service Representative to join our team at Anglian Home Improvements. As a Customer Service Representative, you will play a vital role in ensuring our customers receive exceptional service and support.

Key Responsibilities:

  • Customer Interaction: Engage with customers to address inquiries, resolve issues, and provide assistance, demonstrating excellent communication and problem-solving skills.
  • Problem Solving: Analyze customer concerns and proactively identify solutions to enhance customer satisfaction.
  • Product Knowledge: Develop a deep understanding of our products and services to effectively guide customers through their queries and provide accurate information.
  • Communication Skills: Exhibit outstanding communication skills, both written and verbal, to convey information clearly and professionally.
  • Team Collaboration: Collaborate with colleagues to share insights, contribute to a positive team environment, and collectively achieve service excellence.

Qualifications:

  • Previous experience in a customer service role is preferred but not mandatory.
  • Strong communication skills and the ability to empathize with customers.
  • Problem-solving aptitude and the capacity to think on your feet.
  • Excellent organizational skills and attention to detail.
  • A positive attitude and a commitment to delivering exceptional customer service.

Benefits:

  • 31 days holiday, increasing to 33 days after 2 years of service.
  • Well-being benefits, including birthday off annually, discounted gym memberships, 24-hour remote access to a doctor, and online fitness classes.
  • Frequent internal Call Centre incentives and rewards.
  • Paid time off annually to volunteer.
  • A wide variety of retail, cinema, theatre, food shopping, eating in and out discounts and freebies.
  • Discounted staff purchase scheme.

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