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Customer Service Representative

2 months ago

Norwich, Norfolk, United Kingdom Reed Full time

Job Title: Customer Service Representative

Job Summary:

We are seeking a highly skilled Customer Service Representative to join our team at Reed. As a Customer Service Representative, you will play a vital role in delivering exceptional customer experiences for our fashion clients. Your primary responsibility will be to ensure that our customers receive timely and effective support for their fashion-related inquiries.

Key Responsibilities:

  1. Customer Service:

    • Respond to customer inquiries and resolve issues in a timely and professional manner.
    • Provide accurate and helpful information to customers regarding our fashion products and services.

  2. Order Management:

    • Process and manage customer orders, including tracking and resolving any issues that may arise.

  3. Product Knowledge:

    • Stay up-to-date on our fashion products and services, including features, benefits, and any changes or updates.

  4. Communication:

    • Communicate effectively with customers, colleagues, and management to ensure seamless customer service delivery.

  5. Continuous Improvement:

    • Identify opportunities for process improvements and implement changes to enhance customer satisfaction and experience.

Requirements:

  • Previous experience in a customer-facing role, preferably in the fashion industry.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Proficiency in Microsoft Excel and other relevant software applications.

What We Offer:

We offer a competitive salary, excellent benefits package, and opportunities for career growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.